Jan Raino Eerik Diener-Rodriguez
Tue, 26 Aug 2008 14:16:40 -0700
Hello otrs people,I set up my own otrs, really easy and straight forward. A real pleasure to work with, it does everything I need and even almost what I'd wish. Now what I would like to do:
The e-mail does carry X-OTRS tags like (the page from which the request was sent):
X-OTRS-ArticleKey1: url X-OTRS-ArticleValue1: http://www.mysite.com/page=5Ideally I would like to display on the right side, just below CustomerID, the url from which the message came. (when viewing the ticket)
Q: how can I display some desired (X-OTRS) header values in the Ticket view? I am also happy for any suggestion on how to reach my target differently. thanks a lot & cheers jan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs