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[otrs] Display X-OTRS-ArticleKey/Value in Ticket view

Jan Raino Eerik Diener-Rodriguez
Tue, 26 Aug 2008 14:16:40 -0700

Hello otrs people,
I set up my own otrs, really easy and straight forward. A real pleasure to work with, it does everything I need and even almost what I'd wish. Now what I would like to do:

The e-mail does carry X-OTRS tags like (the page from which the request was sent):
X-OTRS-ArticleKey1: url
X-OTRS-ArticleValue1: http://www.mysite.com/page=5

Ideally I would like to display on the right side, just below CustomerID, the url from which the message came. (when viewing the ticket)

Q: how can I display some desired (X-OTRS) header values in the Ticket view?

I am also happy for any suggestion on how to reach my target differently.
thanks a lot & cheers
jan

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  • [otrs] Display X-OTRS-ArticleKey/Value in Ticket view Jan Raino Eerik Diener-Rodriguez