actually that was just the way it was wrapped in the terminal window which I copy/pasted from.
here's the version copied from a maximized terminal window and pasted into a maximized PINE window showing the actual line breaks as they are in GenericAgent.pm: # -- # [name of job] -> close all tickets in queue Junk # -- 'close spam' => { # get all tickets with this properties Queue => 'spam', States => ['new', 'open'], Locks => ['unlock'], # new ticket properties (no option is required, use just the options # which should be changed!) New => { # new queue Queue => 'spam', # possible states (closed successful|closed unsuccessful|open|new|removed) State => 'closed successful', # new ticket owner (if needed) Owner => '[EMAIL PROTECTED]', # if you want to add a Note Note => { From => 'GenericAgent', Subject => 'spam!', Body => 'Closed by GenericAgent.pl because it is spam!', }, }, }, On Thu, 25 Mar 2004, Robert Kehl wrote: > On Thursday, March 25, 2004 6:27 PM > Steven Shults <[EMAIL PROTECTED]> wrote: > > here is the job copy/pasted from my Kernel/Config/GenericAgent.pm: > > <snip> > > # -- > > # [name of job] -> close all tickets in queue Junk > > # -- > > 'close spam' => { > > # get all tickets with this properties > > Queue => 'spam', > > States => ['new', 'open'], > > Locks => ['unlock'], > > # new ticket properties (no option is required, use just the > > options # which should be changed!) > > New => { > > # new queue > > Queue => 'spam', > > # possible states (closed successful|closed > > unsuccessful|open|new|remove > > d) > > BEEP_BEEP: clean this up. ;) I guess that's it. > > hth, > > Robert Kehl > > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/