[otrs] Last ArticleID number in notification event

[Gatti Luca]

Hi all.

 

We needed the possibility to use the last ArticleID number in ticket in
notification email.  So we added the following lines in
NotificationEvent.pm after "# prepare customer realname" section.

 

 

    my @AllArticleIDs = $Self->{TicketObject}->ArticleIndex(

        TicketID => $Param{TicketID},

    );

    my $LastArticleID = $AllArticleIDs[$#AllArticleIDs];

 

    $Notification{Body} =~ s/<OTRS_ARTICLE_ID>/$LastArticleID/gi;

 

 

Now, the tag <OTRS_ARTICLE_ID> is replaced with the last ArticleID and
it's possible send a notification email to the customer with a link to
the latest email exchanged.

 

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>cus
tomer.pl?Action=CustomerTicketZoom&TicketID=<OTRS_TICKET_ID>&ArticleID=<
OTRS_ARTICLE_ID>#<OTRS_ARTICLE_ID>

 

Hoping that can be useful....

 

Bye 
  --------------------------------------------------------

Luca Gatti
ICT System Administrator
lga...@bindagroup.com
tel  +39 02 39245.380 
fax +39 02 39245.200

Via Montefeltro, 4 - 20156 Milano - Italy
bindagroup.com

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