Marco Vannini
Fri, 05 Feb 2010 08:35:27 -0800
Hi Luca, interesting solution... there is a member in otrsitalia.net that seems to have a similar problem having the needs to use the pending date in notification event. Do you think that it could be adopted (obviously) changing the code and achive his goal ?
Thank you.
MV
On Fri, Feb 5, 2010 at 11:29 AM, Gatti Luca <lga...@bindagroup.com> wrote:
> Hi all.
>
>
>
> We needed the possibility to use the last ArticleID number in ticket in
> notification email. So we added the following lines in NotificationEvent.pm
> after “# prepare customer realname” section.
>
>
>
>
>
> * my @AllArticleIDs = $Self->{TicketObject}->ArticleIndex(*
>
> * TicketID => $Param{TicketID},*
>
> * );*
>
> * my $LastArticleID = $AllArticleIDs[$#AllArticleIDs];*
>
> * *
>
> * $Notification{Body} =~ s/<OTRS_ARTICLE_ID>/$LastArticleID/gi;*
>
>
>
>
>
> Now, the tag <OTRS_ARTICLE_ID> is replaced with the last ArticleID and it’s
> possible send a notification email to the customer with a link to the latest
> email exchanged.
>
>
>
> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>
> customer.pl?Action=CustomerTicketZoom&TicketID=
> <OTRS_TICKET_ID>&ArticleID=<OTRS_ARTICLE_ID>#<OTRS_ARTICLE_ID>
>
>
>
> Hoping that can be useful….
>
>
>
> Bye
>
>
>
>
>
> ------------------------------
>
> *Luca Gatti*
> ICT System Administrator
>
> lga...@bindagroup.com
> tel +39 02 39245.380
> fax +39 02 39245.200
>
> Via Montefeltro, 4 - 20156 Milano - Italy
> *bindagroup.com
> *
>
> **
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