Re: [otrs] Customer Logins

[James Morgan]

Very easy mistake to make!

 

By default the customer interface will allow customers to create
tickets, fyi.

 

The customer interface allows a customer to login and see tickets they
have created, and tickets their company has created.  For this to work
you need to set the CustomerID on their account, and make sure that
tickets being created have the correct User and Customer ID.

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Garren McKelvey
Sent: Saturday, 6 February 2010 9:08 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Logins

 

Now that I feel stupid, I'm going to ask another dumb question.

 

I logged in as a customer, but maybe I don't understand how customer
login works.  My boss wants the customers to be able to see all open and
closed tickets assigned to them.  We don't plan to let customers make
their own tickets, our agents will make them all.  But when I log in as
a customer I know has open tickets it shows as 0 tickets.  What should I
do?

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
James Morgan
Sent: Thursday, February 04, 2010 5:16 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Logins

 

Are you trying to log in via the Agent interface rather than the
Customer interface by any chance?

 

http://your-domain/otrs/customer.pl

 

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Garren McKelvey
Sent: Friday, 5 February 2010 11:13 AM
To: User questions and discussions about OTRS.
Subject: [otrs] Customer Logins

 

I know I'm going to feel stupid asking this....

 

I'm having an issue with customer user logins.  I have made user
accounts for all of my company's customers so they can view their
tickets.  But when I go to the login page none of the customer user
accounts I created work.  It says I have an invalid username/password.
I've checked to make sure I'm not doing something really dumb like
misspell the name, and I'm not.

 

I also looked through the FAQ and help manuals and can't find anything
that has to be specifically turned on to make it possible for customers
to log in.  Anyone have any ideas?

 

-Garren McKelvey

 


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