[otrs] SLA 'pause" time

[Nikolay Lilov]

Hello everybody,

I'm using OTRS 2.4.5 and everything works fine. I  just need to pause the
time in a SLA when a ticket is not on our side and when the ticket is back
to continue counting the time. If it's not possible, please give some ideas.

 

Thank you very much!

 

Best wishes 

 

 


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