Gatti Luca
Mon, 08 Feb 2010 03:21:44 -0800
Hi Marco.
Well, I'm not a developer, but I don't see any contraindication in using a similar solution. Of course you have to find the object where the pending date is stored. Bye Luca Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Marco Vannini Inviato: venerdì 5 febbraio 2010 17:35 A: User questions and discussions about OTRS. Oggetto: Re: [otrs] Last ArticleID number in notification event Hi Luca, interesting solution... there is a member in otrsitalia.net that seems to have a similar problem having the needs to use the pending date in notification event. Do you think that it could be adopted (obviously) changing the code and achive his goal ? Thank you. MV On Fri, Feb 5, 2010 at 11:29 AM, Gatti Luca <lga...@bindagroup.com> wrote: Hi all. We needed the possibility to use the last ArticleID number in ticket in notification email. So we added the following lines in NotificationEvent.pm after "# prepare customer realname" section. my @AllArticleIDs = $Self->{TicketObject}->ArticleIndex( TicketID => $Param{TicketID}, ); my $LastArticleID = $AllArticleIDs[$#AllArticleIDs]; $Notification{Body} =~ s/<OTRS_ARTICLE_ID>/$LastArticleID/gi; Now, the tag <OTRS_ARTICLE_ID> is replaced with the last ArticleID and it's possible send a notification email to the customer with a link to the latest email exchanged. <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>customer.pl?Action=CustomerTicketZoom&TicketID=<OTRS_TICKET_ID>&ArticleID=<OTRS_ARTICLE_ID>#<OTRS_ARTICLE_ID> Hoping that can be useful.... Bye ________________________________ Luca Gatti ICT System Administrator lga...@bindagroup.com tel +39 02 39245.380 fax +39 02 39245.200 Via Montefeltro, 4 - 20156 Milano - Italy bindagroup.com ________________________________ This e-mail and any file transmitted with it may contain material that is confidential and for the sole use of the intended recipient. If you are not the intended recipient of this e-mail, please do not read this e-mail and notify us immediately by reply e-mail and then delete this message and any file attached from your system. Any other use is prohibited. Il presente messaggio di posta elettronica e ogni eventuale documento a quest'ultimo allegato potrebbe avere carattere riservato ed è ad esclusivo utilizzo del destinatario indicato in indirizzo. Qualora non foste il destinatario del presente messaggio per cortesia avvisateci immediatamente tramite posta elettronica e cancellate il presente messaggio e ogni documento ad esso allegato dal Vostro sistema. Ogni altro uso è proibito. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/