[otrs] Transfer ticket to a mailing list

[Guillaume Rehm]

Hi list,

Is it possible to transfer in real time all tickets moved into a 
specific queue to a mailing list (or a simple mail address) ?? I 
wouldn't like to use transfer link into ticket zoom but I would like to 
use the move to specific queue dropdown list function.

Is it possible ? And how ?

I don't have any Agent account with this email address !

Thanks in advance for your help.

--
Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)

Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg

tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.r...@bnu.fr
web: http://www.bnu.fr

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