Nils Leideck - ITSM
Mon, 08 Feb 2010 12:44:32 -0800
Hi, On 08.02.2010, at 09:13, ramana wrote:
> If any one give the solution for this : How to set the escalation mails. you can archive this by using a combi of GenericAgent and Event based Notifications. Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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