Nils Leideck - ITSM
Mon, 08 Feb 2010 12:52:27 -0800
Hi, On 05.02.2010, at 14:28, Martignier, Philippe wrote:
> The problem was found because of notifications for follow-up not coming (when > a customer gives a reply there was no notification because it is send to the > owner of the ticket … and in this case it was the root system the owner …) Search the SysConfig for OnlyToOwner or similar words ... there are a few settings where you can configure that all Agenst are informed by receiving a notification on Follow-Up. Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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