Nils Leideck - ITSM
Mon, 08 Feb 2010 12:58:09 -0800
Hi, On 08.02.2010, at 11:31, Markus Moj wrote:
> I need to make some statistics about escaleted tickets by agent. I´ve looked > into the statistics of ITSM but didn´t find a way to make such a statistic. > Has anybody such a feature or can give me a hint how to build such a > statistics? you need to enable the AgentStat option in the Sysconfig. Sysconfig: Framwork -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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