Nils Leideck - ITSM
Mon, 08 Feb 2010 13:00:25 -0800
Hi, On 08.02.2010, at 17:17, Guillaume Rehm wrote:
> Is it possible to transfer in real time all tickets moved into a specific > queue to a mailing list (or a simple mail address) ?? I wouldn't like to use > transfer link into ticket zoom but I would like to use the move to specific > queue dropdown list function. you can setup a Event based Notification for this. You need to have OTRS 2.4.x installed to do so. Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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