Re: [otrs] workaround: customers not having to login?

[James Morgan]

They can create tickets via email, or you can use the API to code
something for ticket creation into one of your other systems, or you can
look at single sign-on.

 

James.

 

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gregory Heffron
Sent: Tuesday, 9 February 2010 9:35 AM
To: otrs@otrs.org
Subject: [otrs] workaround: customers not having to login?

 

Is there any possible workaround for customers having to login to create
a ticket. We already have several sites with several logins, and part of
why we built this system is to help with the confusion. We're worried
we'll add to it!

 

Thanks,

Greg

--

Lead - IT Support

Shambhala.org

ShambhalaTimes.org

Center Template Websites

 


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/