Guillaume Rehm
Tue, 09 Feb 2010 02:11:54 -0800
ok thanks you.Is it possible de have the customer email address in the email from field instead of OTRS notifications email, just for this event not for all other ?
Le 08/02/2010 21:59, Nils Leideck - ITSM a écrit :
Hi, On 08.02.2010, at 17:17, Guillaume Rehm wrote:Is it possible to transfer in real time all tickets moved into a specific queue to a mailing list (or a simple mail address) ?? I wouldn't like to use transfer link into ticket zoom but I would like to use the move to specific queue dropdown list function.you can setup a Event based Notification for this. You need to have OTRS 2.4.x installed to do so. Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net <mailto:nils.leid...@leidex.net> nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal projectCU @ CeBIT 2010 in Hannover, Germany <http://www.cebit.de> and get to know more about OTRSat booth no. C37 in hall 2 from March 2-6, 2010! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.r...@bnu.fr web: http://www.bnu.fr
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/