Re: [otrs] using notifications

[David Holder]

Hi Manish,

What are you trying to notify?

There are essentially two groups of notifications in OTRS, First of all are
automatic responses. So, for example, when mails are put in a specific queue
the following notifications can be configured to despatch:

* default reply (after new ticket has been created) (auto reply)
* default reject (after follow up and rejected of a closed ticket) (auto
reject)
* default follow up (after a ticket follow up has been added) (auto follow
up)
* default reject/new ticket created (after closed follow up with new ticket
creation) (auto reply/new ticket)

The second group is event based notifications, which allow you to send out
notifications based on a specific specification. For me I have the above
auto notifications selected and a few custom event based notifications:

* Ticket Assigned
* Ticket Closed
* Note Added (when a note is added as a note-external, that gets e-mailed to
the customer)

If you can tell us what kind of notification you wish to flag up, we can
help you implement the type and specification of it.

Thanks,

On Tue, Feb 9, 2010 at 5:23 AM, manish ramteke
<manish.s.ramt...@gmail.com>wrote:

> Hi,
>
> Please let me know how to use notifications in OTRS.2.4.5
>
> Regards,
> Manish Ramteke
>
>
>
>
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