Martin Møller
Tue, 09 Feb 2010 09:13:34 -0800
Sounds like you are both a member of the 'users' group, as is the default. If Junk and Misc are still 'owned' by the 'users' group, that would be my guess.. I have created a different group that I have assigned e.g. Junk to so that 'users' do not see it. Using roles, you can quickly roll out changes such as these... Regards, /Martin.
>>> Nuno Ranito <nran...@neosit.pt> 9. februar 2010 17:53 >>> I have a client, who is NOT is the users group, and is just in a group created by me, which contains 1 queue (myqueue), but still can create tickets in the "junk", "misc" queues instead of just in mine. PS: I still have installed the 2.3 version, is there some bug or something? 2010/2/9 Tore Lønøy <tore.lo...@gmail.com> Create roles, and give access to different groups, which again is linked to their correct queue. On 9 February 2010 14:00, Nuno Ranito <nran...@neosit.pt> wrote: > Hello > > How can I restrict which queues the client can see to insert a new ticket? > For instance, I want user A to access queue "Aplications" and "Network", and > user B to insert new ticket in queue "Billing". > > Thank you for any help. > > -- > Neos IT | www.neosit.pt > Instituto Pedro Nunes | R. Pedro Nunes | 3030–199 Coimbra | Portugal > Tel +351 210 105 610 | Fax. +351 239 101 108 > Tm +351 913 699 961 | E-mail nran...@neosit.pt > > > > [ Antes de imprimir esta mensagem pense no ambiente. Before printing this > message, think about environment ] > > NOTA DE CONFIDENCIALIDADE: Esta mensagem poderá conter informação > privilegiada e confidencial. Se não é o destinatário da presente > comunicação, agradecemos que nos informe e elimine a mensagem sem que a > mesma seja divulgada, distribuida ou copiada. > > CONFIDENTIALITY: This e-mail and any attachments are confidential and may be > privileged. If you are not a named recipient, please notify the sender > immediately and do not disclose the contents to another person, use it for > any purpose or store or copy the information in any medium. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Neos IT | www.neosit.pt Instituto Pedro Nunes | R. Pedro Nunes | 3030–199 Coimbra | Portugal Tel +351 210 105 610 | Fax. +351 239 101 108 Tm +351 913 699 961 | E-mail nran...@neosit.pt [ Antes de imprimir esta mensagem pense no ambiente. Before printing this message, think about environment ] NOTA DE CONFIDENCIALIDADE: Esta mensagem poderá conter informação privilegiada e confidencial. Se não é o destinatário da presente comunicação, agradecemos que nos informe e elimine a mensagem sem que a mesma seja divulgada, distribuida ou copiada. CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/