Re: [otrs] Displaying Full Ticket State in Ticket Zoom

[J N]

This is just a tip in case anyone is trying to figure it out.

On the ticket zoom, there is a section to the right in gray that displays
several bits of information about the current ticket (state, child tickets,
queue, etc).

My users really got tired of seeing only the partial text of the actual
State and then having to wait for the alt text to pop up.  Only 18
characters are shown by default.

To fix this the quick and dirty way (will be overwritten by future updates -
so not recommended).

1. Edit /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl
2. Change this line :

<div
title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}","18"}</div>


To:

<div
title="$Quote{"$Text{"$Data{"State"}"}"}">$Quote{"$Text{"$Data{"State"}"}",}</div>

Of course, if you want to do this the correct way, you will need to copy
the AgentTicketZoom.dtl file to your on template directory and edit the file
inside that directory.

I hope this helps someone.

Justin Noel
Calendee LLC <http://www.calendee.com/>

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