[otrs] Require "Customer ID" on a New E-mail or Phone Ticket

[Tim Seeman]

Hello all,

 

I'm wondering if there's a way to make "CustomerID" a mandatory
requirement before saving/creating a new ticket.

 

I've searched and found that some people have had the same question,
however I haven't been able to find the answer.

 

Any help would be appreciated...Thanks!

 

Regards,

 

Tim Seeman

 


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