otrs  

Re: [otrs] Statistics of escaleted tickets by agent

Markus Moj
Wed, 17 Feb 2010 01:53:32 -0800

Thanks both of you ;)

@ Michiel

Well you are right, but my boss just wants to know which Agent is
responible for which escalated Ticket. That all there is to the question ;)
The other way for us would be to have a feature like I asked in that Mail
"http://www.mail-archive.com/otrs@otrs.org/msg29788.html";.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: m...@timocom.com
Internet: www.timocom.com

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  From:       Michiel Beijen <mich...@beefreeit.nl>                    
                                                                       
  To:         "User questions and discussions about OTRS." <otrs@otrs.org>
                                                                       
  Date:       08.02.2010 22:34                                         
                                                                       
  Subject:    Re: [otrs] Statistics of escaleted tickets by agent      
                                                                       
  Sent by:    otrs-boun...@otrs.org                                    
                                                                       





I had a better story!


--
Michiel Beijen
Software Consultant
+31 6 457 42 418
Bee Free IT + http://beefreeit.nl


      On 8 Feb 2010 22:04, "Nils Leideck - ITSM" <nils.leid...@leidex.net>
      wrote:

      Hi Michiel,




      On 08.02.2010, at 21:58, Michiel Beijen wrote:

      > I'm not German, and not a lawyer, so I might not...


      I was faster .... ;-)))))




      Nils Leideck

      --
      Nils Leideck
      Senior Consultant

      nils.leid...@leidex.net
      nils.leid...@otrs.com



      http://webint.cryptonode.de / a Fractal project


      CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS
      at booth no. C37 in hall 2 fro...




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