Markus Moj
Wed, 17 Feb 2010 01:53:32 -0800
Thanks both of you ;) @ Michiel
Well you are right, but my boss just wants to know which Agent is responible for which escalated Ticket. That all there is to the question ;) The other way for us would be to have a feature like I asked in that Mail "http://www.mail-archive.com/otrs@otrs.org/msg29788.html";. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: m...@timocom.com Internet: www.timocom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Michiel Beijen <mich...@beefreeit.nl> To: "User questions and discussions about OTRS." <otrs@otrs.org> Date: 08.02.2010 22:34 Subject: Re: [otrs] Statistics of escaleted tickets by agent Sent by: otrs-boun...@otrs.org I had a better story! -- Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On 8 Feb 2010 22:04, "Nils Leideck - ITSM" <nils.leid...@leidex.net> wrote: Hi Michiel, On 08.02.2010, at 21:58, Michiel Beijen wrote: > I'm not German, and not a lawyer, so I might not... I was faster .... ;-))))) Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 fro... --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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