Re: [RDA-L] RDA Toolkit Concurrent users

[Troy Linker]

Thank you for your note.  Currently the logout button only displays when
users are logged into their user profiles in addition to the site.  So
users must log into their user profile to logout.  Clearly this isn't an
acceptable long-term solution.  The developer is working on a change to
the system to allow users to log out to drop a concurrent user without
being logged into their profile, but it isn't ready on the live site
yet.  This functionality is part of a bigger user profile enhancement we
are planning over the next few months.

 

In the mean time in addition to the double user offer we are also
extending each account some extra users to compensate for this
short-term difficulty in logging out to free up concurrent users.  

 

If a user does close their browser tab the concurrent users will
automatically free up after a period of inactivity.  Changes to this his
period of time and the calculation of what constitutes activity vs.
inactivity are currently being evaluated and tested on a development
server.  We expect to make modification to the live site soon to make
improvement to both of these functions to minimize user interruption
caused by timeouts set too short requiring frequent logins, while still
timing out quickly enough to free up concurrent users as soon as
possible

 

If anyone feels they are not getting the full use of their purchased
users please contact us at www.rdatoolkit.org/support .  We will review
the logs and will work with subscribers to ensure they are getting the
access level they purchased.

 

 

Kind regards,

 

Troy Linker

Publisher, ALA Digital Reference

American Library Association

(312) 280-5101

 

www.rdatoolkit.org     www.guidetoreference.org

 

From: Resource Description and Access / Resource Description and Access
[mailto:rd...@listserv.lac-bac.gc.ca] On Behalf Of Arakawa, Steven
Sent: Wednesday, September 01, 2010 10:37 AM
To: RDA-L@LISTSERV.LAC-BAC.GC.CA
Subject: [RDA-L] RDA Toolkit Concurrent users

 

Since today is Sept. 1, I am assuming our subscription for x number of
concurrent users is in place. We are accessing via IP address. In
Cataloger's Desktop and ClassWeb, there are buttons to log out when a
user session is done. I don't find one in the RDA Toolkit display. Do we
just need to close the browser tab?

 

Steven Arakawa 

Catalog Librarian for Training & Documentation

Catalog & Metadata Services, SML, Yale University

P.O. Box 208240 New Haven, CT 06520-8240  
(203)432-8286 steven.arak...@yale.edu