IGnatius T Foobar
Sat, 06 Sep 2008 15:15:42 -0700
>I was hoping to have one common inbox (I think in Citadel it's called a room) >where all email from their clients can be sent. The three employees would >login to Citadel using their own login account to manage this common room to >read and reply to customers messages. These employees sit beside each other >so they can manage who has answered an email and what emails are still >outstanding. That's not hard to do -- in fact, my workplace has that exact setup in use every day. You just set up a public room (or a private room) and allow email to it -- then everyone just picks up that room and answers incoming messages to it.