[Citadel Support] Still confused about how to setup Citadel for users who share email

[greavette]

Hello,

 

I've already been given direction on best to setup shared email amoung
multiple users:

http://www.citadel.org/doku.php/faq:everydayuse:shared_account

 

Let's see if I understand this correctly.

 

I have two users who monitor our 1 email address for correspondence from
customers.  If I want both to have access to this one email address, I setup
a public room that will receive email from our ISP using POP3. I setup the
two users with their own Citadel id so they each have their own Mail
inbox.  I can then setup the room as a mailing list to forward all email to
both users private inbox.  

I can setup the mailing list like so:

" The administration screens in WebCit (Advanced →Advanced room commands
→ Edit or delete this room →  Mailing list service) provide the
most intuitive way of configuring and managing a list."

 

So far so good.  I'll try setting up the above scenario.  But how would I do
the following.

 

When each of these users replies back to an email, I want the reply to be
recognized in both users private email inbox so the other user knows a
message was replied too.  How do I do this?

If a user in their private inbox wants to start a message and save it to
finish it later (Draft), can Citadel save drafts?

 

Thanks,

 

Charles.