[Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

Hello, We've been a Declude customer for many years. We renewed the annual subscription last Monday, and, on Tuesday, Declude (for IMail) stopped working with IS EXPIRED KEY in diags.txt We've been unable to reach anyone at Declude by phone or email since last Wednesday morning. Has anyone

Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

Is it possible that they issued you a new key when you renewed? And what emails did you write to? Ben From: Steve Cirivello Sent: Monday, January 28, 2013 7:18 AM To: Declude.JunkMail@declude.com Subject: SPAM-LOW: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

Thank you Ben for your suggestions. The CODE/key as shown in our account on declude.com is identical to the value that's been in our declude.cfg file for some time. Our account page shows valid through Jan 2014, but, there's a red circle (not the usual greeen circle) in the upper left corner

Re: [Declude.JunkMail] Declude subscription valid but IS EXPIRED KEY in diags.txt

Hi Steve, I'll admit this is worrisome. My most recent declude contacts were with David Barker and his contact info is: VP Operations Declude Your Email security is our business 978.499.2933 office 978.988.1311 fax dbar...@declude.com I also got a few messages from: Linda Pagillo Declude