,
~Patrick
mailto:pchild...@hgbd.com
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Wednesday, June 03, 2009 12:14 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Darin,
I
: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Serge
Sent: Wednesday, June 03, 2009 7:55 PM
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Hello David,
1- What will happen to those who have a perpetual licence but no SA on
2010
, 2009 9:13 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
How much are we willing to pay?
It doesn't matter if it costs $5 or $5000 if the product doesn't work.
Especially when you, the developer, doesn't notice the problem for a month
Comments are in-line.
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Thursday, June 04, 2009 10:03 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sorry no marketing department
Sent: Thursday, June 04, 2009 12:50 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Comments are in-line.
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Thursday, June 04, 2009 10
] On Behalf Of Patrick
Childers
Sent: Thursday, June 04, 2009 12:50 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Comments are in-line.
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th
year?font-face {
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Andy,
a. Declude Virus does not have a built in system to report this error
as with this specific example. What happened here is not the norm but an
exception. It was not our choice to hard code the expiration date but a
requirement from AVG. In this instance the specific persons who we
[mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: June-03-09 11:07 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Andy,
a. Declude Virus does not have a built in system to report this error
Hey Tim,
I'm out of hte office at this time but I'll give you a call on this when I
return.
Troy
-- Original Message --
From: David Barker dbar...@declude.com
Reply-To: declude.virus@declude.com
Date: Wed, 3 Jun 2009 11:07:24 -0400
Andy,
a.
to be constructive.
Darin.
- Original Message -
From: David Barker
To: declude.virus@declude.com
Sent: Wednesday, June 03, 2009 11:07 AM
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Andy,
a. Declude Virus does not have a built in system to report this error
[mailto:supp...@declude.com] On Behalf Of Darin
Cox
Sent: 03 June 2009 17:50
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Wow, what a way to respond to a long-time, loyal paying customer! Instead
of apologizing for the serious problem
@declude.com
Subject: Re: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Wow, what a way to respond to a long-time, loyal paying customer! Instead
of apologizing for the serious problem and relaying what steps are being
taken to avoid it happening again (a simple reminder in the calendar
personnel.
I suspect the problem is not lack of funds but diversion of it.
Best Regards,
Andy
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Wednesday, June 03, 2009 11:07 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus
Darin Cox said:
that the AVG API was no longer performing scans?
David Barker said:
Declude Virus does not have a built in system to report this error as with
this specific example.
Is this true? Has my Declude virus scanner been inoperable?
My Declude logs look OK, but I guess that's
Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 12:12 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Hi,
Oh, now you really got me going.
Declude Virus does not have a built in system to report this error
03, 2009 12:14 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Darin,
I accept your constructive criticism. With regard to the situation;
1. We recognize that this was a serious failure
2. The issue was highlighted
, June 03, 2009 12:25 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Darin Cox said:
that the AVG API was no longer performing scans?
David Barker said:
Declude Virus does not have a built in system to report
..? Suggestions ?
David
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 12:42 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Let's turn this around:
however
.
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael
Cummins
Sent: Wednesday, June 03, 2009 12:25 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Darin Cox said:
that the AVG API
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Hi,
Oh, now you really got me going.
Declude Virus does not have a built in system to report this error as with
this specific example
The problem is not the hard-coded expiration itself. Clearly
Virus inoperable for 13% of th year?
Sensitivity: Personal
Breathing and counting to 10 . ;)
Whoever wrote this API implementation simply was too lazy to properly
handle and report on the condition that absolutely was going to occur with
100% certainty on 4/10. That's a programming 101
options ..? Suggestions ?
David
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 12:42 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Let's turn this around
...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 1:12 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
I think taking a software company to task on their lack of control DOES
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Here is the full breakdown.
The Good ol' Days
EVA - Service Agreement $195.00
JunkMail - Service Agreement
Sent: Wednesday, June 03, 2009 1:12 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
I think taking a software company to task on their lack of control DOES benefit
all users technically!
I didn't introduce
.
(Maybe it is time?)
David
From: supp...@declude.com
[mailto:supp...@declude.com] On Behalf Of Gufler Markus | Limitis
Sent: Wednesday, June 03, 2009 3:26 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th
year?
Sensitivity: Personal
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
David -
At times like this its OK to sigh these emails: David your pinata Barker
:)
-Nick
_
From: David Barker dbar...@declude.com
Sent: Wednesday, June 03, 2009 4:14 PM
-
From: David Barker
To: declude.virus@declude.com
Sent: Wednesday, June 03, 2009 3:07 PM
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Andy,
a. Declude Virus does not have a built in system to report this error
as with this specific example
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