What Chris said! Additionally many of the performance issues with Service Manager are SQL related. Look at your entire system with PerfMon and see what resource utilization looks like and you will see where the bottleneck(s) are. It may be that your SQL Server does not have sufficient resources to handle the additional objects Provance is creating and adding some memory might be one answer.
Thanks, ________________________________ Mark Mears mark.me...@cireson.com<mailto:mark.me...@cireson.com%0d> Phone: (757) 945-2651 [cid:image001.png@01CEAC8E.61A72300]<http://www.cireson.com/> [cid:image002.jpg@01CEAC8E.61A72300]<http://twitter.com/teamcireson> Check out our System Center App Store: www.cireson.com/app-store ________________________________ From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of christopher.catl...@us.sogeti.com Sent: Tuesday, November 12, 2013 10:44 AM To: servman@lists.myitforum.com Subject: [servman] RE: Experience with Provance Software Asset Management I'd push Provance to get a Dev on your system. They should be able to do something to alleviate your issues until the next major release. I'm wondering if a few indexes might fix the sluggishness, wouldn't fix the grooming issues though. Christopher Catlett Consultant | Detroit [MCTS_2013_small] Sogeti USA Office 248-876-9738 |Fax 877.406.9647 26957 Northwestern Highway, Suite 130, Southfield, MI 48033-8456 www.us.sogeti.com<http://www.us.sogeti.com/> From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> [mailto:listsad...@lists.myitforum.com] On Behalf Of Presley, Dow Sent: Tuesday, November 12, 2013 10:33 AM To: servman@lists.myitforum.com<mailto:servman@lists.myitforum.com> Subject: [servman] Experience with Provance Software Asset Management I am hoping someone can share their experience with using Provance Software Asset Management in Service Manager. We recently went from having about 6 titles in our software asset management in Provance to > 340. Ever since we have added all of these titles our Service Manager system has been sluggish and unstable. As usual it is hard to say definitively whether our sluggish system is definitively tied to the increase in software titles. The one thing that I have been able to confirm is that this has resulted in our grooming workflows going from running in around 15 minutes to taking many hours, sometimes running into mid-morning of our workday. This is caused because Provance's best fit licensing algorithm is creating 40000+ objects per night that then have to get groomed out. Provance has confirmed this and they say they will fix this in the next major release. It is not fixed in the most recent release, Provance CU4. Unless I come up with something in the next couple of days I am probably going to have to dump these software titles from my system to see if I can get performance back to normal. Has anyone else added a lot of software title's into Provance Software Asset Management? If so, have you had any issues? If you had any issues did you figure out something to mitigate the issue? I appreciate any input that anyone could provide. Thanks, Dow Presley Exterran
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