I am finding it also happens in Web Application Monitors too, not just the Exchange 2013 management pack. I think that the SCOM Alert connector (as well as SCOM’s notification mechanism) makes the assumption that the alert title will not change once the alert is written. The Exchange 2013 MP as well as the other MP share a special difference from other MPs: the title of the alert is not static, but it can be changed by the MP on the fly. I don’t think the SCOM Alert connector can handle this because it has already synced the alert by the time the alert title is set and the SCOM notification mechanism has already sent the email before the alert title is set.
Brandon Ryan From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of the codepoets Sent: Thursday, March 5, 2015 10:51 AM To: servman@lists.myitforum.com Subject: Re: [servman] Incidents from SCOM Alert Connector with {2} in Incident Name Hi Brandon, I have this same problem in my environment, but I don't think the issue lies with Service Manager, per se, but actually with SCOM. For me, it only happens with the Exchange 2013 alerts, and like you it looks fine in the SCOM console. For us though, the {2} shows up in the email alerts we receive from SCOM. I asked about it on the SCOM list here, but heard no response. I was going to try removing and re-adding the Exchange 2013 MP in SCOM and see if maybe that fixed it. erik On Mon, Mar 2, 2015 at 11:09 AM, Brandon Ryan <brandon.r...@clearpointe.com<mailto:brandon.r...@clearpointe.com>> wrote: Hello, We are occasionally getting alerts created in Service Manager by the Operations Manager Alert Connector where the Incident name is either just “{2}” or contains “{2}” in the name. If we examine the alert in the Operations Manager console, the alert description contains a string that has the actual alert name. Operations Manager: [cid:image001.png@01D05746.29424300] Service Manager: [cid:image002.png@01D05746.29424300] Has anyone else had this problem before? My theory is that the SCOM Alert Connector is synchronizing the alert to Service Manager with a preliminary title, then the alert title is updated in SCOM by the Management Pack but the SCOM Alert Connector never updates the Title field on the Incident. I am trying to decide if I need to work around this issue by updating the Incident title via script after it has synchronized or if this is a bug in the connector that I need to make Microsoft aware of. Thanks! Brandon Ryan ClearPointe® Software Engineer 7 Office Park Drive, Suite 200 | Little Rock, AR 72211 | www.clearpointe.com<http://www.clearpointe.com/> This email message may contain information that is privileged, confidential, and exempt from disclosure. It is intended for use only by the person to whom it is addressed. If you have received this in error, please (1) do not forward or use this information in any way; and (2) contact me immediately. Neither this information block, the typed name of the sender, nor anything else in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message.
