We have a number of users who are connecting to our SGD server over a
wan connection which has a fairly high latency of around 250 to 300 ms.
The client machines are behind a NAT on their end of the connection.
They are experiencing seemingly random disconnects from the SGD server,
after which they are unable to reconnect for several minutes at a time.
We are attempting to determine what the cause of the disconnects are but
in the meantime, is there a timeout setting somewhere that I can
manipulate so that the users are able to reconnect to the server
immediately?
I also see a lot of invalid cookie messages in the logs as well as
reconnect failed messages. Thus far I haven't been able to find much in
the way of resources for helping to interpret these log messages.
For example from the pem log.
-----------------------------------------------------------------------
2009/08/02 21:33:37.019 pem/launch #2
Sun Secure Global Desktop Software(4.41) ERROR:
Client reconnect failed:
User: .../_user/user1
Session:
sgdserver.deleted.com:1249266806793:-92757606402239327:Li4uL191c2VyL2FwYXVsb3Nl
Client circuit: Client_127.0.0.1:34275_18_15
Error: 0. Matches: 0
This is probably because the launch has already failed.
Launch has failed.
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