Re: [swinog] Update about the CC DNS Problem ?

[Allen Neeser]

Fact: 20% of the customers are stupid or "hot to handling" and need 80% 
Support resources.

why we don't try to kick them out and move them for example to the new 
trible play strategy of Swisscom Fixnet with the Profit Center Bluewin AG?

Allen
Roger Schmid wrote:

why do they call you? is genotec know known as a cablecom subsidary? :-))
because clients don't know, anything, they have a webpage.. and email 
somewhere another, but accessing from cablecom , guess who they call ? ;-)

but anyway, i think they will update their ticket, if they have any 
status
update :)
at least there is some hope
btw, a client called us, "why your mailserver is not working again" he 
was complaining recently,  .. i told its working fine, can you look at 
the page www.blick.ch ?
The answer was "internet doesn't work anymore in our company, the boss 
canceled the internet contract, because people are to much surfing" 
... i needed a few moments before i found any words to answer

Cheers....

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