COPY OF REPLY SENT 2 HOURS AGO :- Many thanks for prompt reply - I'm back onto them ! Mike
----Original Message---- From: nore...@tasit.net Date: 14/07/2017 19:10 To: "Apache OpenOffice Users"<users@openoffice.apache.org> Cc: "m.j.l.pr...@talktalk.net"<m.j.l.pr...@talktalk.net> Subj: Re: FILES LOST OK! but in the absence of any definite information from Mike we are only guessing, speculating and making assumptions about what this "Form" might or might not be. I am getting really tired of making any attempt to help out on this list, so you go for it Rory. Bye! -------- Original Message -------- From: Rory O'Farrell <ofarr...@iol.ie> To: users@openoffice.apache.org Date: Fri, 14 Jul 2017 18:48:42 +0100 > On Fri, 14 Jul 2017 19:30:32 +0200 > Dave <nore...@tasit.net> wrote: > >> -------- Original Message -------- >>> From: m.j.l.pr...@talktalk.net <m.j.l.pr...@talktalk.net> >> To: users@openoffice.apache.org >> Date: Fri, 14 Jul 2017 16:12:31 +0100 (bst) >> >>> i appear to have lost all my documents. When I try to access as I normally >>> do, it throws up a 4.1.2. Registration Form. Please can you help ? >>> Mike >> >> Hi Mike, >> >> As Rory has already said, you have NOT lost your files, they are still >> on you computer's internal disk drive. Your reference to a registration >> "Form" is a little puzzling, because Apache OpenOffice doesn't include >> such form, > > If the OpenOffice User Profile has been damaged or lost, as the loss of > Recent Documents suggests, it is not unusual for it to prompt again for a > User Name and initials for document identification I suspect this is the > "Registration Form" in question. If so, there is _no need_ to uninstall or > re-download OpenOffice. > > Rory > > > >> which suggests that you may have obtained your copy from >> somewhere other that the official source: >> http://www.openoffice.org/download/index.html which in turn redirects to >> the official download servers at SourceForge. >> >> It would help us to understand your situation a little better, if you >> could advise: >> >> * Where this "Form" appears? (In a window on your computer, or in a >> page in your web browser) >> * In detail, what does this "Form" say? >> * What are the steps you take when you access your files as you >> normally do? (eg. double clicking on a desktop icon, selecting a >> file name to open from your file manager program, etc.) >> >> Recommendation: >> >> * Uninstall the version you have now. >> * Download version 4.1.3 from the official link above. >> * Install the new official version. >> >> If this does not resolve the issue, follow the steps to reset your "User >> Profile" as described in the following tutorial in the User Forum: >> https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426#p58403. >> >> If none of the above recommended steps work for you, run a good >> virus/anti-malware scan on your system. >> >> Hope this helps. >> >> Dave >> >> > >
