I have a machine where I cannot upgrade my old product to the new version.
It is just on this one machine - it has successfully upgraded on many other
machines of the same version of windows.
Thanks in advance if anyone can tell me why this happens (it is intermittent
even on the same machine).
User is admin, and the upgrade code has never changed. Product code is
different every time I build the installer.
Here is the (most obviously to me) relevant part of the msi log:
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Looking for sourcelist for
product {BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Adding
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Now checking product
{BDAE80A8-5F58-46A9-BDD0-1297BC21CC46}
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Media is enabled for product.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Trying source
C:\Users\Administrator\AppData\Roaming\Access\Setup\.
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Source is invalid due to invalid
package code (product code doesn't match).
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483646 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing net source list.
MSI (s) (84:70) [11:31:34:536]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:34:536]: SOURCEMGMT: Processing media source list.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2303 2: 87 3: A:\
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source D:\.
MSI (s) (84:70) [11:31:35:458]: Note: 1: 2203 2: D:\Setup_AACU.msi 3:
-2147287038
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (84:70) [11:31:35:458]: SOURCEMGMT: Trying media source A:\.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1325 2: Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Processing URL source list.
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: -2147483647 3:
Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: Note: 1: 1706 2: 3: Setup_AACU.msi
MSI (s) (84:70) [11:31:35:552]: SOURCEMGMT: Failed to resolve source
MSI (s) (84:1C) [11:31:35:552]: Note: 1: 1714 2: Access Configuration
Utility 3: 1612
CustomAction returned actual error code 1612 (note this may not be 100%
accurate if translation happened inside sandbox)
MSI (s) (84:1C) [11:31:35:552]: Product: Access Configuration Utility --
Error 1714. The older version of Acronis Access Configuration Utility cannot
be removed. Contact your technical support group. System Error 1612.
Thanks in advance...
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