Hi!
I hope u r fine there
We have a requirement Helpdesk Support in Harrisburg, PA. So if you are
available then please send the updated resume to me along with following
details and can also contact me at 717-704-0059 for further discussion.
Full Name
Location
Phone
Email
Visa
Availability
Rate
Employer's Details:- a.) Company Name :-
b.) Contact Person :-
c.) Contact Email :-
d.) Contact Phone :-
Requirement Details
Location : Harrisburg, PA
Duration : 4 Months+
Client : Common Wealth Of Pennsylvania
Requirement Description
Short Description:
Support in-house help desk teams by providing the skills listed in complete
description.
Complete Description:
Provide help desk services to the Revenue end user community. Assists
existing Technical Assistance Center staff with handling of daily trouble
ticket issues using the Remedy Action Request System. Performs asset
management functions and assists in augmenting asset management procedures
as needed.
AGENCY ADDED SKILLS:
1. Diagnose repair products by replacing parts & making technical
adjustments.
2. Makes appropriate use of reference publications and diagnostic aids in
resolving technical problems.
3. Detect & correct equipment errors.
4. Provide accurate and complete answers to general use and administrative
questions in a timely manner.
5. Identify & track issues, risk and action items.
6. Assist with formalization of asset management procedures & functions.
7. Familiarity with Remedy development and administration.
8. Understanding of SMS administration and a good understanding of how to
use SMS as a technical resource.
Required / Desired Skills
Skill
Required / Desired
Amount of Experience
Diagnose repair products by replacing parts & making technical adjustments.
Required 3 Years
Appropriate use of reference pubs/diagnostic aids in resolving
problems Required 3 Years
Detect & correct equipment
errors.
Required 3 Years
Provide accurate/complete answers to general use & administrative questions
Required 3 Years
Identify & track issues, risk and action
items. Required 3 Years
Assist with formalization of asset management procedures &
functions. Highly desired 3 Years
Familiarity with Remedy development and
administration. Highly desired 3 Years
Understanding of SMS administration & good understanding of how to use SMs
Highly desired 3 Years
Questions For Requirement
Question 1:
Can your candidate interview in person?
Question 2:
The work site is in downtown Harrisburg. Parking is not provided by the
client. Have you discussed parking arrngements with your candidate?
Question 3:
Position is approved through fiscal year end. An extension is posssible but
not confirmed. Have you discussed duration with your candidate?
*Please send the resumes at [email protected] or call at
717-704-0059*
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