Subject: Fw: CitiBank - Customer Service At It's Best
>
>
>This is really stupid!!!
>he he he
> >
> >
> > >
> > >
> > >
> > >
> > > Motto: Be sure to cancel your credit cards before
you die.
> > >
> > > My Aunt died this past January. Citi Bank billed her
for February and
> > > March
> > >
> > > for their monthly service charge on her credit
> > >
> > > card, and then added late fees and interest on the
monthly
> > > charge...the
> > >
> > > balance had been P0.00...now was somewhere
around P3,600.00
> > >
> > > I placed the following phone call to CitiBank:
> > >
> > > Me: "I am calling to tell you that she died in
January."
> > >
> > > CitiBank: "The account was never closed and the late
fees and charges
> > > still apply."
> > >
> > > Me: "Maybe, you should turn it over to collections"
> > >
> > > CitiBank: "Since it is 2 months past due, it already
has been."
> > >
> > > Me: "So, what will they do when they find out she is
dead?"
> > >
> > > CitiBank: "Either report her account to the frauds
division, or report
> > > her
> > >
> > > to the credit bureau maybe both!"
> > >
> > > Me: "Do you think God will be mad at her?"
> > >
> > > CitiBank:"...excuse me ?"
> > >
> > > Me: "Did you just get what I was telling you.... the
part about her
> > > being
> > >
> > > dead?"
> > >
> > > CitiBank: "Sir, you'll have to speak to my
supervisor!"
> > >
> > > (Supervisor gets on the phone)
> > >
> > > Me: ''I'm calling to tell you, she died in January."
> > >
> > > CitiBank: "The account was never closed and ! the
late fees and
> > > charges
> > >
> > > still apply."
> > >
> > > Me: "You mean you want to collect from her estate?"
> > >
> > > CitiBank: ".....(stammer)" .... "Are you her
lawyer?"
> > >
> > > Me: "No, I'm her great nephew." (Lawyer info
given... )
> > >
> > > CitiBank: "Could you fax us a certificate of death?"
> > >
> > > Me: "Sure." ( Fax number is given )
> > >
> > > ( After they get the fax. )
> > >
> > > CitiBank: "Our system just isn't setup for death"
> > >
> > > Me: "Oh..."
> > >
> > > CitiBank: "I don't know what more I can do to
help..."
> > >
> > > Me: "Well... if you figure it out, great! If not,
you could just keep
> > >
> > > billing her...I suppose...don't really think she
will care...."
> > >
> > > CitiBank: "Well...the late fees and charges do still
apply."
> > >
> > > Me: "'Would you like her new billing address?"
> > >
> > > CitiBank: "That might help."
> > >
> > > Me: " (Manila Memorial Cemetery #### Sucat, P'que,
and plot number
> > > given. )
> > >
> > > CitiBank: "Sir, that's a cemetery!"
> > >
> > > Me: "What do you do with dead people on your
planet?
