Ey Classmates,

Here is another one.

rgds,
 
Rod


Position Details:
 
1) Senior Network Support Engineer
 
Number of positions:       1
Location:                       Singapore
Coverage:                     APAC 
Travel:                         0%. All support will be provided via telephone 
and email
Compensation:               Annual base of between SGD 60 - 80 K + a 4 K bonus 
based on performance



Position Brief:
 
 
The Senior Network Support Engineer will report to the Manager of Customer 
Support based in Singapore, and will be responsible for providing technical 
support for network hardware products running on various operating systems for 
customers based primarily in APAC. 
 
The successful candidate will be expected to resolve customer technical issues. 
This will encompass trouble-shooting, case creation, resolution and 
documentation.   
 
You will be providing Level 2 support and dealing with technical customers with 
some of the world's largest MNCs. 
 
This role will be ideal for a person already in a technical or a person who 
wants to move from a pure technical role into a customer interfacing role. This 
role will enable you to get more customer interaction skills and position you 
for an eventual move into a consulting role.    
 
We are looking for a person with 3 fundamental skill sets:
Solid Networking skills 
Solid Communication skills. That means fluent English with no accent. 
Some Systems experience on a UNIX system.



Must Have (No Exceptions): 
 
 Must have experience in troubleshooting on a UNIX platform. 
You must be a network guru. No novices need apply. Experience working with LAN 
and WAN topologies, TCP/IP protocol, and routers/switches required. 
Knowledge of DNS Server or competitive products is needed. 
You must have expert level knowledge of layer 3, 4 and 7 of the OSI model. 
Additional skills required are customer service skills, troubleshooting 
methods, case management follow-up and ability to work with customers at 
varying levels of experience or technical capability under varying time 
constraints. 
You must communicate well in English without a heavy accent. 
You must have prior support experience. We are not looking for network 
Administrators. We need network experts who have an extensive amount of 
customer interaction skills (whether internal or external) and who have 
excellent communication skills. 



Nice to have: 
Successful candidate is likely to have worked in a brand-name international 
technology company in the past. Examples of companies that the ideal candidate 
would have worked in are: Pacnet, AT & T, Cable & Wireless, IBM, Cisco, and 
Alcatel/Lucent, NCS.   





----- Original Message ----
From: "[email protected]" <[email protected]>
To: [email protected]
Sent: Friday, December 1, 2006 2:59:29 AM
Subject: [4c-math94] File - classdirectoryreminder.txt


--- This is an automated email reminder no reply is necessary. ---

Dear classmate,

Please do fill up the 4C-Math directory of our Yahoo! Groups. Just 
follow the link below. 

http://groups. yahoo.com/ group/4c- math94/database? method=reportRow s&tbl=1 

If you have already done this, please remind our other classmates who 
have not accomplished the directory to do so. Let us all keep our info 
updated for future get togethers. Thank you. 

Cheers!

The Moderators

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