On Thu, Oct 20, 2016 at 6:38 AM, Dennis, Neil <[email protected]> wrote:

> I have totally the opposite view... I have always found them to be very
> responsive and very helpful. I wish all vendors were so helpful.
>
> Neil
>

Neil:

Agreed.

I haven't dealt with eNode about bugs in their products (some of their
products have been on the market for over 25 years so their products are
very stable) but I have found them to be very responsive to questions and
feature requests.

When I contacted eNode about about Display List, the free choice list
replacement that ships with AreaList Pro, about adding a feature they were
very receptive to the idea and the updated version was available the next
day.

With PrintList Pro, I sent in a request for a feature that would allow us
to use PrintList Pro to do break level processing of arrays. They didn't
add that feature overnight but they did roll it out in a subsequent
version.

Similar story with AreaList Pro - frequent updates and very helpful on the
forum. In addition to being mature and feature rich, since the product is
not a part of 4D, if there is an issue, you don't have to wait for 4D to
release an entirely new version. ALP is a very important product to eNode
so they have significant financial incentives to be responsive about issues
in ALP. In contrast, list boxes, are *not* a revenue generator for 4D so
it's wise to assume that those issues won't get highest priority. Oh, yeh,
a permanent, 20+ user license for ALP costs about $350. Cheap, in my book.



--
Douglas von Roeder
949-336-2902
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