Hi Paul, 

I use Inno Setup to create Windows installers for our 4D client and 4D server 
applications, the default install path for the server application is C:\Program 
Files. I normally set the data folder at the root of the C drive. However, the 
application that I support is installed at approximately 500 customer sites 
with various Windows and Mac operating system configurations, so I don’t always 
have access to or control over the environment where our 4D application is 
installed. For Windows Servers we still occasionally see 2008r2, but mainly 
2012 or 2016 Standard, and I am now getting customers asking about support of 
2019 Server. 

In a handful of situations with previous 4D versions I’ve seen instances where 
I needed to specify a logon account (either domain or local admin) to get 4D 
Server to stay running as a Windows service, but since the release of 4D v16 
(we’re currently using 16.4) I have had to setup the service  with s logon 
account so that the service starts and stays running.  If I just select the 
radio button for local system account and start the service, the status will 
change to running, but as soon as I refresh the services window it shows the 
service is not running. Also, checking the box for allow service to interact 
with desktop does not work.  It will show the service is running, but it’s not 
accessible from any 4D Client, local on the same machine or from any other 
workstation on the same local area network. 

In the past week I have run into 2 instances where I have upgraded from a 
previous version of our 4D application running on v13.6 or 15.4 to the 16.4 
version of our application.  The service ran without issue using the local 
system account option for both of those previous 4D versions, but now under 4D 
v16 the application will not run as a service. I’ve tried the local system 
account option, I've tried specifying a local admin account and also a domain 
admin account.  In all instances the server will show it’s running, but as soon 
as I refresh the services window it shows the service is not running. For the 
time being I have both 4D server instances running as an application under a 
local admin account until I can figure something out.

I’m open to any suggestions. 

Thanks,

Ken Kuehn
IT Support Manager
Label Traxx <http://www.labeltraxx.com/>

Phone: 414-774-9997
Fax: 414-774-9986

Need a quick answer?  Email: [email protected] 
<mailto:[email protected]>



> On Feb 28, 2019, at 3:03 AM, Paul Dennis via 4D_Tech <[email protected]> 
> wrote:
> 
> What is the file path to the location where you have the exe and data
> installed. You can only use c:\\program files for the exe not the data. For
> that use c:\\program data or as mentioned install under a user account. In
> which case it runs from c:\users\username etc.
> Paul 
> 
> 
> 
> --
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