Hi Rob, [email protected] would be the hackerspace sysadmins (me and hibby right now).
Thanks, Iain. On 07/06/2021 18:02, Robert McWilliam wrote: > As per below finzean needs to be moved. It is currently set up for > suspend/restore so should only be a few seconds of down time for the move. I > think whenever suits is fine. Anyone think otherwise? > > Also, can we switch contact address for bitfolk account to something other > than me? Maybe [email protected] to go to all directors? > Or that might result in everybody thinking someone else will deal with it and > nothing being done? Does someone want to volunteer to be contact? > > Robert > ________________________________________________________ > Robert McWilliam [email protected] argh.technology > > What do you consider to be your median achievement? > > ----- Original message ----- > From: Support requests via RT <[email protected]> > To: [email protected] > Subject: [bitfolk.com #11281] AutoReply: We need to move your BitFolk VPS > 'finzean' to other hardware > Date: Saturday, 5 June 2021 18:57 > > Greetings, > > This message has been automatically generated in response to the > creation of a support ticket regarding: > "We need to move your BitFolk VPS 'finzean' to other hardware", > a summary of which appears below. > > This ticket has been assigned an ID of [bitfolk.com #11281]. > > Please include the string: > > [bitfolk.com #11281] > > in the subject line of all future correspondence about this issue. To do so, > you may reply to this message. > > Thank you, > [email protected] > > ------------------------------------------------------------------------- > Dear customer, > > TL;DR: We need to move your VPS to different hardware so that we can > carry out a rolling operating system upgrade. Please reply with when > we can do it and it will get done. Opt in to suspend and restore to > hopefully not even experience a reboot! If we don't hear from you > within one week then we'll do the work at a time of our choosing. > > The full story: > > We need to perform rolling operating system upgrades across our fleet > of servers. Rather than shut your service down while we do it which > may involve an outage of several hours, we'd like to move your service > to different hardware, which will typically take under a minute. > > So, when's a good time for us to do this? > > Moving your VPS will involve a clean shut down, transfer of your data > and then a boot again. You can expect the down time to be only a few > seconds, though that does not include the time it takes your VM to > shut down and boot up. You will *not* need to change your IP > address(es) or anything else about your service. > > It will not require you to take any action, but you should ensure that > your VPS boots correctly in an unattended fashion including starting > all services that you expect to have running. It would also help if > you could ensure that you have allowed ICMP ping from our monitoring > IPs: > > > https://tools.bitfolk.com/wiki/Monitoring#Which_IP_addresses_will_BitFolk.27s_monitoring_checks_come_from.3F > > If you have opted in to suspend and restore then we will use this and > if all goes well you may not even notice that your VM has been moved > between hardware, as it will just appear to be a pause in execution > for a minute or so. Learn more about opting in to suspend and restore > here: > > https://tools.bitfolk.com/wiki/Suspend_and_restore > > If you don't care when the work is done and don't need more than 5 > minutes of notice by email, then great! Please just say so and we'll > get on with it. > > ****************************************************************** > If we don't hear back from you within one week then we'll assume > this is the case: that we're okay to do the work at any time, with > 5 minutes of notice. > ****************************************************************** > > If on the other hand you: > > - do need more than 5 minutes of notice; > > - would need the work to take place only within a certain time window, or; > > - need to schedule a window on an exact date/time for the work to be > done; > > then please let us know what you need with as much detail as you care > to mention about when the work can be done and how much notice you > need, and we will work something out. > > Thanks, > Andy Smith > BitFolk Ltd. > > _______________________________________________ > 57north-discuss mailing list > [email protected] > http://lists.57north.co/listinfo/57north-discuss > _______________________________________________ 57north-discuss mailing list [email protected] http://lists.57north.co/listinfo/57north-discuss
