The error you get on startup is directly related to your problem. Your LSP registry keys are pointing to a non existant file: NETDOT~1.DLL. You can correct this with "WinSockFix" from: http://www.tacktech.com/display.cfm?ttid=257
--- In [email protected], "Ron" <[EMAIL PROTECTED]> wrote: > > Hi All > I cannot access Web pages anymore on Juno(Internet Explorer). Below > is my 4th letter to them which (again)explains the problem. Hopefully > someone here can impart some wisdom in this. Any comments or > suggestions are welcome, I'm just stumped. Please read my problems in > my letter below and tell me what you think. I haven't included all my > correspondence with Juno and their solutions (which haven't worked) > just for the sake of saving space. > Thanks for any advice! > > Ronnie > P.S. We are on dial up. > > > Letter to Juno: > ---------------------------------------------------------------------- > - > Juno > We STILL cannot access Web pages on our Juno. This started 5-6 days > ago. When I click on the Web it dials and then says I'm connected but > it will not show web pages (NO Web pages)just "The page cannot be > displayed". > I CAN get my email but only when I am "disconnected" from the Web. > If I try to get mail when it says it says it's connected to the Web I > get an "error" message. I'm running Windows XP with 256 Megs of RAM > at 2 Ghz. > I was also on the phone with one of your techs last night for nearly > an hour at $1.95 a minute and the only thing she managed to do was > make me lose my entire address book. > I've tried everything in you've sent so far and STILL cannot access > Web pages. Thinking it may be Internet Explorer . I downloaded a new > Internet Explorer from Microsoft at the office today onto a floppy > disk but when I ran it on my computer here at home it said > it "detected a newer version" on my computer and could not finish > loading(my version is 6.0 and I assume the Juno version is the > same) Help! > > Maybe related and maybe not, when we boot up the computer a message > pops up that says: "Error Loading c:\PROGRA~1\NEWDOT~1\NEWDOT~1.DLL" > the specified module could not be found." > Probably not related but who knows > > Ron Dean > [EMAIL PROTECTED] > > > > On 21 Feb 2005 23:21:40 -0000 [EMAIL PROTECTED] writes: > > > > Dear <[EMAIL PROTECTED]>, > > > > Following up on your call on the Juno technical support line, this > > document lists out the additional steps you can take if you > continue > > to experience difficulties. > > > > I'm sorry to hear that you're getting the "Page Cannot Be Displayed" > > error while trying to view Web pages. This could be occurring for > > several reasons, such as a problem with your access number, or a > > problem with Internet Explorer. > > > > I've attached some text from our support database that should help > > isolate and solve your problem. Since the instructions given below > > are fairly lengthy, please be patient while trying them out. > > > > To determine what may be causing the problem, you'll need to first > > make sure that your Web connection is active by getting new mail > > while connected to the Web. > > > > To make sure your web connection is active: > > > > 1. Log on to your Juno account using the Juno software. > > 2. Connect to the Web by clicking on the "Web" tab. > > 2. Ignore the "Page cannot be displayed" error that appears and > > click on the "Read" tab. > > 3. On the "Read" tab click on the "Get New Mail" button. If you > > are able to successfully connect to get new mail using your Web > > connection, your Web connection is active and you're probably > > experiencing a problem with Internet Explorer. > > > > > > A. If this is the case, please re-set your Internet Explorer > > properties. > > > > To reset your Internet Explorer 5.0 properties: > > > > 1. Click on the "Tools menu" > > 2. Select "Internet Options" > > 3. Click on the "General" tab. On the "General" tab: > > > > (a) Under "Temporary Internet files," click on the "Delete Files" > > button. > > (b) In the "Delete Files" dialog box that appears, select the check > > box next to "Delete all offline content" > > (c) Click "OK." > > (d) Under "History," click on the "Clear History" button. > > (e) In the dialog box that appears click "OK." > > > > 3. Click on the "Connections" tab. On the "Connections" tab: > > > > (a) Ensure that the check box next to "Never dial a connection" is > > selected. > > (b) In the "Dial-up settings" list, select "Juno Web" or "Juno Web > > Backup". > > (c) Click on the "Set Default" button. > > (d) Click on the "LAN Settings" button. > > (e) In the "Local Area Network (LAN) Settings" dialog box that > > appears, ensure that the check box next to "Use a proxy server" is > > clear. > > (f) Click "OK." > > > > 4. Click on the "Advanced" tab. On the "Advanced" tab: > > > > (a) Click on the "Restore Defaults" button. > > (b) In the "Settings" list, under "Browsing," ensure that the check > > box next to "Show friendly HTTP error messages" is clear. > > > > 5. Click "OK". > > > > To reset Internet Explorer 4.0 properties: > > > > 1. Click on the "View" menu. > > 2. Select "Internet Options." > > 3. Click on the "General" tab. On the "General" tab: > > > > (a) Under "Temporary Internet files," click on the "Delete Files" > > button. > > (b) In the "Delete Files" dialog box that appears, ensure that the > > check box next to "Delete all subscription content" is checked > > (c) Click "OK." > > (d) Under "History," click on the "Clear History" button. > > (e) In the dialog box that appears click "OK." > > > > 3. Click on the "Connection" tab. On the "Connection" tab: > > > > (a) Under "Proxy server," ensure that the check box next to "Access > > the Internet using a proxy server" is clear. > > > > 4. Click on the "Advanced" tab. > > > > (a) On the "Advanced" tab, click on the "Restore Defaults" button. > > > > 5. Click OK. > > > > > > B. If after checking your settings, you still get this error, > you > > may have to repair Internet Explorer. > > > > NOTE: You can repair Internet Explorer only if you are using > > Internet Explorer 5.0. > > > > To repair Internet Explorer 5.0: > > > > 1. Click on the Windows "Start" button. > > 2. Select "Settings," and then click on "Control Panel." > > 3. On the "Control Panel" window that appears, double-click on > > the "Add/Remove Programs" icon. > > 4. In the "Add/Remove Programs Properties" window that appears, > > click on the "Install/Uninstall" tab. > > 5. From the list of installed programs, select "Microsoft > > Internet Explorer." > > 6. Click on the "Add/Remove" button. > > 7. In the dialog box that appears, click on "Repair Internet > > Explorer." > > 8. Click "OK." > > 9. In the dialog box that appears, click "Yes" to start the > > repair. > > 10. Restart your computer. > > > > Windows XP > > > > Note: Before proceeding, ensure that your Microsoft Windows XP > > CD-ROM is available. > > > > 1. From the Start menu, choose Run. > > 2. In the Open field, type sfc /scannow > > 3. Choose the OK button. > > 4. Restart the computer when the System File Checker program > > finishes. > > > > C. Do you have proxy settings enabled? > > > > To verify whether you have proxy settings enabled and to disable > > them, please follow these steps: > > > > > > Netscape Users: > > > > 1. Open Netscape. > > 2. From the "Edit" menu, select "Preferences." > > 3. On the left side of the window, click the "+" next to > > "Advanced." > > 4. Under "Advanced" click on "Proxies." > > 5. Select "Direct Connection to the Internet" > > 6. Click "OK." > > > > > > Internet Explorer Users: > > > > 1. Click on the Windows "Start" button > > 2. Select "Settings" and click on "Control Panel." > > 3. In the "Control" window that appears, double-click on the > > "Internet" or "Internet Options" icon. > > 4. Select the "Connections" tab. > > > > Note: For Internet Explorer 5.0 users only, click on the "Settings" > > button. > > > > 5. Clear the check box next to "Use a Proxy Server" and click > > "OK." > > 6. Click "OK" again to exit. > > > > D. Some secure Web sites require your browser to support "128- > bit > > high encryption." > > > > You can check if your existing browser supports "128-bit high > > encryption" by doing the following: > > 1. Open your browser. > > 2. Click on the "Help" menu. > > 3. Select "About Navigator" for Netscape, or "About Internet > > Explorer" for Internet Explorer. > > 4. Look under "Encryption" or "Cipher strength" to find the > > details for your browser. > > > > If you use Internet Explorer and need to upgrade to 128-bit > > encryption, please visit the Microsoft Web site at > > http://www.microsoft.com/windows/ie/download/128bit/default.asp > > > > If you use Netscape Navigator and need to upgrade to 128-bit > > encryption, please visit the Netscape Web site at > > http://netscape.com/download/index.html?cp=djudowone > > > > E. Are you running an Internet "Accelerator" program? > > > > We have determined that certain third-party software that "cache" > > Web pages, such as Netsetter, Webcelerator, or Netsonic, may > > interfere with your ability to view Web pages. We suggest you > > disable any such Internet "Accelerator" programs prior to using > > Juno. > > > > F. Does the trouble occur with all Web sites you attempt to > > view? > > > > If you are experiencing trouble with only one or two Web sites you > > are attempting to visit, the problem is most likely related to > > technical difficulties on those specific Web sites. Try connecting > > later or contact the systems administrator of the Web site you are > > trying to view. > > > > If the problem occurs with all Web sites you are attempting to > > visit, there may be a temporary problem with the access number you > > are using. Try using an alternate access number, if one is > > available. > > > > G. If you are unable to successfully connect to get new mail, > > there is probably a problem with your access number. Try changing > > your access numbers and then connect to the Web again. > > > > To review your access number setup in Juno 2.0 or later: > > > > 1. Log on to your Juno account. > > 2. From the "Connection" menu, select "Access Number Setup and > > Selection." > > 3. Review each screen to make sure your access numbers are set > up > > to dial properly. > > > > Note: You are solely responsible for any telephone charges incurred > > while accessing the Juno network. Please check with your telephone > > service provider for any charges that may apply as a result of the > > access numbers you select. > > > > > > To update and change access numbers in Juno 2.0: > > > > 1. Click on the "Connection" menu. > > 2. Select "Access Number Setup and Selection." > > 3. Review your telephone setup options to make sure that they > > haven't changed. > > 4. Click "Next." > > 5. Click "Change This Number" next to your primary email access > > number. > > 6. To view all of Juno's access numbers, and not just the access > > numbers in your region, click on the "Show All Numbers box." > > 7. Scroll through the access number list to find an access > number > > in the region you desire. > > 8. Select the access number by clicking on it. > > 9. Click "OK" to continue or "Cancel" to return to the main Juno > > screen. > > 10. Click "OK" on the dialog box that states that your access > > number has been changed. > > 11. Click "Next" to continue to the next screen. > > 12. To change any of your other access numbers, click "Change > This > > Number" next to the current number and repeat steps 6-10. > > 13. Click "Finish." > > 14. The fix is complete. > > > > If you do not find any email access numbers listed: > > > > 15. Click on the Windows "Start" button. > > 16. Select "Find" and click on "Files or Folders." > > 17. Type "pop.nv" in the "Named:" box and click on the "Find Now" > > button. > > 18. Once your computer has found the file, rename it. To do so: > > (a) Right-click on the file, "pop.nv" > > (b) Select "Rename" on the shortcut menu that appears and rename the > > file as "pop.old" > > (c) Press the "Enter" key on your keyboard. > > > > 19. Repeat steps 15 through 18 to rename "dialprof.nv" as > > "dialprof.old" > > 20. Download new access numbers and select both email and Web > > numbers. > > > > > > To update and change access numbers in Juno 3.0 or 4.0: > > > > 1. Click on the "Connection" menu. > > 2. Select "Access Number Setup and Selection." > > 3. The "Connection Setup: Configure Modem" dialog box will > > appear. Select the modem you are using and click "Next". If you do > > not see the "Connection Setup: Configure Modem" dialog box then > > please move on to Step 4. > > 4. Select "Basic Dialing Setup" and click "Next". > > 5. Adjust any settings that require changing (such as your phone > > number or whether you need to dial an extension to get an outside > > line) and click "Next." > > 6. Click on "Get New Access Number List." Juno will dial into > the > > central computers and retrieve the most recent list of access > > numbers. If no new numbers have been added since the last time you > > received access numbers, Juno will tell you that your phone number > > list is already up-to-date. > > 7. Click "Next" and select new email access numbers. (If you > > connect to get email over a network, you don't need to select email > > access numbers and Juno will take you straight to the next step.) > > 8. Click "Next" and select new Web access numbers. > > 9. Click "Next" and review the phone numbers you have selected. > > Make sure that Juno will dial a "1" or the area code when > necessary, > > by selecting the appropriate check box. > > 10. Click "Finish." > > 11. The fix is complete. > > > > If you do not find any email access numbers listed: > > > > 12. Click on the Windows "Start" button. > > 13. Select "Find" and then click on "Files or Folders." > > 14. Type "pop.nv" in the "Named:" box and click on the "Find Now" > > button. > > 15. Once your computer has found the file, rename it. To do so: > > (a) Right-click on the file, "pop.nv" > > (b) Select "Rename" on the shortcut menu that appears and rename the > > file as "pop.old" > > (c) Press the "Enter" key on your keyboard. > > > > 16. Repeat steps 11 through 14 to rename "dialprof.nv" as > > "dialprof.old" > > 17. Download new access numbers and select both email and Web > > numbers. > > > > > > To update and change access numbers in Juno 5.0: > > > > 1. Click on the "Connection" menu. > > 2. Select "Access Number Setup and Selection." > > 3. The "Connection Setup: Configure Modem" dialog box will > > appear. Select the modem you are using and click "Next". If you do > > not see the "Connection Setup: Configure Modem" dialog box then > > please move on to Step 4. > > 4. Select "Basic Dialing Setup" and click "Next". > > 5. Adjust any settings that require changing (such as your phone > > number or whether you need to dial an extension to get an outside > > line) and click "Next." > > 6. Click on "Get New Access Number List." Juno will dial into > the > > central computers and retrieve the most recent list of access > > numbers. If no new numbers have been added since the last time you > > received access numbers, Juno will tell you that your phone number > > list is already up-to-date. > > 7. Click "Next" and select new access numbers. > > 8. Click "Next," and review the phone numbers you have selected. > > Make sure that Juno will dial a "1" or the area code when > necessary, > > by selecting the appropriate check box. > > 9. Click "Finish." Juno will save your changes and close the > > Access Numbers screen. > > 10. The fix is complete. > > > > If you do not find any email access numbers listed: > > > > 11. Click on the Windows "Start" button. > > 12. Select "Find" and then click on "Files or Folders." > > 13. Type "pop.nv" in the "Named:" box and click on the "Find Now" > > button. > > 14. Once your computer has found the file, rename it. To do so: > > (a) Right-click on the file, "pop.nv" > > (b) Select "Rename" on the shortcut menu that appears and rename the > > file as "pop.old" > > (c) Press the "Enter" key on your keyboard. > > > > 15. Repeat steps 10 through 13 to rename "dialprof.nv" as > > "dialprof.old" > > 16. Download new access numbers and select both email and Web > > numbers. > > > > Juno will save your changes and close the Access Numbers screen. > > You'll now be able to connect to Juno using the access numbers > > chosen. > > > > H. Deleting your Temporary Internet Files could solve the > problem > > you're facing. To do so, please follow the procedure below: > > > > 1. Go to your "Desktop." > > 2. Right-click on the "Internet Explorer" icon. > > 3. Select "Properties." > > 4. Click on the "General" tab. > > 5. Under "Temporary Internet Files" click on "Delete Files." > > 6. Click "OK." > > > > If you are using the Juno integrated Web browser, then please follow > > these instructions to clear the Temporary Internet Files: > > > > 1. Click on the "Options" menu. > > 2. Select "Web Preferences" > > 3. Click on the "Delete Temporary Files Now" button. > > 4. When prompted, "Are you sure you want to delete your > Temporary > > Internet Files?" click "Yes." > > 5. Click "OK." > > > > I. If you are still experiencing difficulties viewing Web sites, > > complete the steps below to rename any extra copies of the > > wsock32.dll file that may be located on your computer. > > > > 1. Click on the Windows "Start" button. > > 2. Select "Find" and click on "Files or Folders." > > 3. In the "Named:" box, type "wsock32.dll" > > 4. Click on the "Find Now" button. > > > > You'll need to rename any copy of the wsock32.dll file that is NOT > > located in the C:\Windows\System folder. To rename a file: > > > > (a) Click once on the file to highlight it. > > (b) From the "File" menu, select "Rename." > > (c) Type in a new name (for example, wsock32(old).dll). > > (d) Press the "Enter" key on your keyboard for the new name to take > > effect. > > > > 5. Repeat the steps above for each copy of the wsock32.dll file > > on your system that is NOT in the C:\Windows\System folder. > > 6. Try logging on to Juno again. If you are still unable to view > > Web pages, proceed to Step (J) below. > > > > > > J. If you still get this error, you will have to uninstall and > > then reinstall Microsoft Dial-Up Networking. > > > > To do this, you will need the Windows 95, 98, or NT installation > > discs in order to re-install these components. So make sure you > have > > these handy when you are ready to carry this through. > > > > Note: The following steps involve removing all the adapters on your > > computer. If you are on a network, you may lose that adapter as > > well. If you are on a network, you either must know which adapters > > to leave on your system or remove all adapters and then reinstall > > your network adapters after DUA and DUN/RAS have been refreshed. > > > > > > To Remove DUA And DUN/RAS: > > > > 1. Click on the Windows "Start" button. > > 2. Select "Settings" and then click on "Control Panel." > > 3. On the "Control Panel" window that appears, double-click on > > the "Network" icon. > > 4. Click on the "Configuration" tab and remove all the > components > > that are installed by selecting them and clicking on the "Remove" > > button. > > 5. Click "OK" (You'll then be prompted to restart the computer; > > Click "No") > > 6. Go back to the "Control Panel" and double-click on the > > "Add/Remove Programs" icon. > > 7. Click on the "Windows Setup" tab. > > 8. From the list, double-click on "Communications." > > 9. Clear the check box next to "Dial Up Networking" by clicking > > on it. > > 10. Click "OK" and exit the "Add/Remove Programs" control panel > by > > clicking "OK" again. > > 11. You will now be prompted to restart your computer. If you are > > not prompted, click on the Windows "Start" button and select > > "Shutdown." A window "Shut down Windows" will appear. Select the > > check box next to "Restart your computer" and click "Yes." > > > > > > > > After restarting the computer: > > > > 1. Click on the Windows "Start" button. > > 2. Select "Settings" and then select "Control Panel." > > 3. On the "Control Panel" window that appears, double-click on > > the "System" icon. > > 4. Click on the "Device Manager" tab. > > 5. Click on the plus sign (+) next to "Network Adapters." > > 6. If anything appears below Network Adapters, select it and > > click on the "Remove" button. > > 7. Exit out of "Device Manager" by clicking "Close." > > 8. While still in "Control Panel," double-click on the "Add New > > Hardware" icon. > > 9. Click "Next." > > 10. Click "No" and then "Next" when asked if Windows should > search > > for new hardware. > > 11. When given the list of hardware double-click on "Network > > Adapter." > > 12. Select "Microsoft" under "Manufacturer" list (on the left). > > 13. Select "Dial-Up Adapter" under "Model" list (on the right). > > 14. Click "OK." > > 15. Click "Finish." > > 16. You will now be prompted to insert your Windows CD. > > 17. Insert the CD and click "OK." > > 18. Upon installing the necessary files, you will be prompted to > > restart your computer. If you are not prompted, click on the Windows > > "Start" button and select "Shutdown." A window "Shut down Windows" > > will appear. Select the check box next to "Restart your computer" > > and click "Yes." > > > > > > After installing the Dial-Up Adapter you will need to install > > Dial-Up Networking and TCP/IP. It is important to verify that DUN > > and TCP/IP have been reinstalled: > > > > 1. Click on the Windows "Start" button. > > 2. Select "Settings" and then click on "Control Panel." > > 3. On the window that appears, double-click on "Add/Remove > > Programs" icon. > > 4. Click on the "Windows Setup" tab. > > 5. Double-click on "Communications." > > 6. Ensure that the check box next to "Dial-Up Networking" is > > selected. If the box is not selected: > > (a) Select the check box next to "Dial-Up Networking" by clicking on > > the empty box. > > (b) Click "OK," and exit the "Add/Remove Programs" control panel by > > clicking "OK" again. > > (c) You will now be prompted for your windows CD. > > (d) Insert the CD and click "OK." > > > > 7. Double-click on the "Network" icon. > > 8. You should see "Dial Up Adapter" in the list. > > 9. TCP/IP should also be listed. > > > > If TCP/IP is not listed: > > (a) Click on the "Add" button. > > (b) Select "Protocols." > > (c) Click on the "Add" button. > > (d) Select "Microsoft" from the list of Manufacturers (left side). > > (e) Select "TCP/IP" from the list of Network Protocols (right > side). > > > > (f) Click "OK" and exit the "Network Control Panel" by clicking "OK" > > again. > > (g) You'll now be prompted to insert the Windows CD. > > (h) Insert the CD and click "OK." > > (i) Upon installing the files, you will be prompted to restart the > > computer. If you are not prompted, click on the Windows "Start" > > button and select "Shutdown." A window "Shut down Windows" will > > appear. Select the check box next to "Restart your computer" and > > click "Yes." > > > > You have now refreshed your installation of DUN/RAS and DUA, thus > > solving any problems that might be happening with these programs. > > > > > > I hope you're able to find what you need from this email to get > > connected again. If you have any further questions, please write > > back with a detailed description of the problem you are facing, and > > we will try to help you. > > If you have any questions or problems with any aspect of this site, please feel free to contact me directly [EMAIL PROTECTED] Please do not post personal issues directly to the group. To unsubscribe from this list, send an email to [EMAIL PROTECTED] Thank you for using A-1 Computer Tech Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/A-1-Computer_Tech/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! 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