Well, if he can't even boot, and can't use the mouse or keyboard, then the PC is waaay too infected to clean. He'll have to either do a Restore (if possible), or reformat and reinstall Windows.
To save the files he can try booting into Safe Mode. As soon as he presses the power button tell him to keep quickly tapping the F8 key. He'll come to the boot menu. Choose "Safe Mode" and see if he can get to the Safe Mode desktop. If he can, then he "might" be able to plug in a flash drive and copy whatever files he wants to save to the flash drive. There is a chance that the flash drive won't be recognized by Windows in Safe Mode - but hopefully he will. Also, there's a slight chance the virus will "jump" onto the flash drive as soon as he plugs it in. I've seen this happen, but it is pretty rare. So, I would give it a shot to save his files. Now, he's gonna have to reinstall windows. Most name brand PC's come with a quick, easy way to "Restore" the PC to the way it was the day you bought it. Check the maker's website - or post the brand and model of the PC and I can check. If there's no way to do a factory Restore, he'll have to manually reformat the drive and reinstall Windows. You can do this by booting from the Windows disk. Good luck, Donk On 12/23/2010 9:15 AM, kevin19_89 wrote: > my moms stepdad emailed me about a problem and i have been trying to figure > it out through email (he lives about 30 miles away from me) > > he said he went to webcrawlers.com to download a horse head mouse pointer and > got some sort of trojan. This is whwat he said in the email > "My Hard Drive Is Infected With The "Antivirus8" Trojan. First It Kept > Trying To Coerce Me Into Signing Up For A $79.99 Dollar Contract By Placing A > Message That My Computer Was Infected. When I Ignored The Warning And > Deleted The Pop-Up, It Would Return To Haunt Me On Each Screen I Opened. > Then It Blocked Access To My Log-In Screens. Now It Has Also Killed My Mouse > And Keyboard Connectivity. > > Sheesh, Altogether Rather A Bit Irritating! > > So, My Question To You Is, Can You Retrieve The Files From That Hard Drive Or > Should I Give It To my stepson? If He Is Unable To Repair The Unit, He Can > Probably Take It To An Oklahoma City Company That Specializes In Such Work. > > I Don't Care About The Hard Drive Itself But I Am Hoping It's Possible To > Save The Files To Flash Drives." > > > > ------------------------------------ > > If you have any questions or problems with any aspect of this site, please > feel free to contact me directly [email protected] Please do not post > personal issues directly to the group. > > To unsubscribe from this list, send an email to > [email protected] > > Thank you for using A-1 Computer TechYahoo! Groups Links > > > > > > Internal Virus Database is out of date. > Checked by AVG - www.avg.com > Version: 8.5.426 / Virus Database: 271.1.1/3253 - Release Date: 11/12/10 > 10:40:00 > [Non-text portions of this message have been removed] ------------------------------------ If you have any questions or problems with any aspect of this site, please feel free to contact me directly [email protected] Please do not post personal issues directly to the group. To unsubscribe from this list, send an email to [email protected] Thank you for using A-1 Computer TechYahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/A-1-Computer_Tech/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/A-1-Computer_Tech/join (Yahoo! ID required) <*> To change settings via email: [email protected] [email protected] <*> To unsubscribe from this group, send an email to: [email protected] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
