Donk had to run security scan twice but it seems to be working properly now.
What I am not sure of how to do is install explorer 9, I downloaded the upgrade
but it tells me can not continue because there is another version being used.
How do I delete all of explorer and still get on line. I feel stupid asking
this I know it is easy. Thank you Teresa
--- On Tue, 3/5/13, Donk <d.knier...@verizon.net> wrote:
From: Donk <d.knier...@verizon.net>
Subject: Re: [A-1-Computer_Tech] Yahoo not working properly
To: A-1-Computer_Tech@yahoogroups.com
Date: Tuesday, March 5, 2013, 8:33 PM
Hi Teresa -
>From the description of your symptoms I have to tell you that a virus
infection is very likely. Having your browser redirect you to pages
other than the ones you want is a definite, classic, sign of an
infection. I'm guessing that the pages it takes you to are maybe link
farms (pages full of nothing but links), or maybe anti-virus software
offers? At any rate, having your browser redirected is almost a sure
sign of a virus or malware on your PC. And these things always get
worse until eventually you won't be able to do anything on the computer.
The first thing I would do is to backup any personal files - like
pictures, music, documents, email, bookmarks, etc. that you wouldn't
want to lose. Back them up onto a thumb drive, or external hard drive,
or cloud site, etc. Whatever you have available. It's very rare that
malware will jump onto a backup drive, so you should be ok backing them up.
Next, I would reboot into Safe Mode and run a "FULL" scan with MS
Security Essentials. Don't do the "quick" scan. The full scan can take
hours - maybe 3 or 4 - but it will find things the quick scan will
miss. To get into Safe Mode shut down, then press the power button and
immediately start quickly tapping the F8 key till you see a boot menu.
Choose Safe Menu and you'll be taken to the Safe Mode desktop. From
here just click on the MS Security Essentials icon, and choose the FULL
scan option. When it's done you'll get a report and can choose to clean
the infections it finds. Then you can reboot into normal Windows and
hopefully you'll be ok.
But... in my experience with browser hijackers, you might not be able to
clean the infections, and will have to reformat the hard drive to be
100% sure you are clean. Luckily, most Toshiba models include a hidden
hard drive partition that will let you restore the laptop to factory
defaults in a matter of a few clicks and 15 or 20 minutes. Be aware
that doing this will restore the laptop to the exact state it was the
day you bought it out of the box. Any programs, or data, you've added
since then will be gone forever. So, you'll have to re-install any
programs you want that didn't come installed on the laptop.
Doing this might seem drastic, but there are 2 wonderful benefits:
1. any malware or viruses will be absolutely nuked and gone!
2. any accumulated junk or garbage programs that have accumulated on the
laptop over the years will be gone, and the machine will run like it did
the day you got it shiny and new!
But... let's hope that the virus scan will clean you up. If you have
any questions... just repost.
Good luck,
Donk
On 3/5/2013 9:05 AM, snowyowl5562 wrote:
> Toshiba Satelite L305
> Vista Home
> for the past few days maybe more
> my yahoo email does not want to work right. I have to refresh the page and
> the delete and back to messages button works sometimes. Also the web page
> frame is usually cark blue and now it is almost gray in color. I have run 3
> virus scans and nothing was found even thogh I am having some problems with
> search links going to websites not related to what I click on. I used
> Microsoft security essentials and micrsft vrus scan. Don't know hat else to do
> Thanks Teresa in FL
>
>
>
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