Colleagues I am forwarding an issue from a colleague, in which an “Osprey 440e” device on Windows 7-64bit causes vic to crash. Note, this issue only occurs on the newer version of vic (ie, The HD Video* services). The non-HD Video Services appears to work fine. If the device is disabled, vic appears to work fine. Has anyone else seen this issue? Many thanks, Jason.
From: Living Au [mailto:living...@aut.ac.nz] Sent: Thursday, 7 April 2011 11:08 AM To: Jason Bell Cc: Lloyd Pearson Subject: VideoConsumerService HD crash log Hi, Win 7 64bit and Osprey 440e This is the log - 04/07/11 13:02:25 3784 VenueClient venueclientui.py:2902 DEBUG add user: Otago ITS AVC 1 04/07/11 13:02:49 2396 VenueClient venueclient.py:609 DEBUG Calling Heartbeat, time now: 1302138169 04/07/11 13:02:49 2396 VenueClient venueclient.py:633 DEBUG Next Heartbeat needed within 36s 04/07/11 13:02:49 2396 VenueClient venueclient.py:643 DEBUG heartBeatCounter = 5 04/07/11 13:03:25 3440 VenueClient venueclient.py:609 DEBUG Calling Heartbeat, time now: 1302138205 04/07/11 13:03:25 3440 VenueClient venueclient.py:633 DEBUG Next Heartbeat needed within 36s 04/07/11 13:03:25 3440 VenueClient venueclient.py:643 DEBUG heartBeatCounter = 6 04/07/11 13:03:30 1352 VenueClient venueclientui.py:1732 DEBUG VenueClientFrame.ManageNodeCB: open node management 04/07/11 13:03:30 1352 VenueClient venueclientui.py:1733 DEBUG nodeservice url: http://156.62.46.22:11000/NodeService 04/07/11 13:03:30 1352 NodeService agnodeservice.py:299 INFO NodeService.GetServiceManagers 04/07/11 13:03:30 1352 ServiceManager agservicemanager.py:225 INFO AGServiceManager.GetServices 04/07/11 13:03:37 1352 ServiceManager agservicemanager.py:103 INFO AGServiceManager.AddService 04/07/11 13:03:37 1352 ServiceManager agservicemanager.py:350 INFO Installed service version: 3.4, package version: 3.4 04/07/11 13:03:37 1352 ServiceManager agservicemanager.py:358 INFO Importing inline service class VideoConsumerServiceHD 04/07/11 13:03:43 1352 ServiceManager agservicemanager.py:163 ERROR AddService Traceback (most recent call last): File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 151, in AddService serviceObj,pid = self.__AddInlineService(servicePackage) File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 367, in __AddInlineService serviceObj = serviceClass() File ".\VideoConsumerServiceHD.py", line 49, in __init__ deviceDOM = xml.dom.minidom.parse(proc.stdout) File "C:\Python24\lib\site-packages\_xmlplus\dom\minidom.py", line 1915, in parse return expatbuilder.parse(file) File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 930, in parse result = builder.parseFile(file) File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 211, in parseFile parser.Parse("", True) ExpatError: no element found: line 1, column 0 04/07/11 13:03:43 3784 bajjer.io io.py:161 DEBUG RECV: 04/07/11 13:03:43 1352 NodeManagementUIClasses nodemanagementuiclasses.py:1010 ERROR Add Service failed:VideoConsumerServiceHD Traceback (most recent call last): File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\NodeManagementUIClasses.py", line 968, in AddService self.app.GetPreferences().GetProfile()) File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 151, in AddService serviceObj,pid = self.__AddInlineService(servicePackage) File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\AGServiceManager.py", line 367, in __AddInlineService serviceObj = serviceClass() File ".\VideoConsumerServiceHD.py", line 49, in __init__ deviceDOM = xml.dom.minidom.parse(proc.stdout) File "C:\Python24\lib\site-packages\_xmlplus\dom\minidom.py", line 1915, in parse return expatbuilder.parse(file) File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 930, in parse result = builder.parseFile(file) File "C:\Python24\lib\site-packages\_xmlplus\dom\expatbuilder.py", line 211, in parseFile parser.Parse("", True) ExpatError: no element found: line 1, column 0 Regards, Living.
