Thanks Tom. Here's the segment from the VenueServer.log where the user tries to connect to the server. Do you see anything that might give a clue as to why he can't connect? Lenny Friedhof is the user.
03/05/09 13:15:41 -1252201584 Hosting ServiceContainer.py:146 ERROR None Traceback (most recent call last): File "/usr/lib/python2.4/site-packages/M2Crypto/SSL/SSLServer.py", line 29, in handle_request request, client_address = self.get_request() File "/usr/lib/python2.4/SocketServer.py", line 373, in get_request return self.socket.accept() File "/usr/lib/python2.4/site-packages/M2Crypto/SSL/Connection.py", line 136, in accept ssl.accept_ssl() File "/usr/lib/python2.4/site-packages/M2Crypto/SSL/Connection.py", line 125, in accept_ssl return m2.ssl_accept(self.ssl) SSLError: unexpected eof 03/05/09 13:15:41 -1252201584 Hosting Server.py:70 ERROR Exception in SOAP server main loop Traceback (most recent call last): File "/usr/lib/python2.4/site-packages/AccessGrid3/AccessGrid/hosting/ZSI/Server.py", line 68, in Run self._server.handle_request() File "/usr/lib/python2.4/site-packages/M2Crypto/SSL/SSLServer.py", line 33, in handle_request self.handle_error(request, client_address) File "/usr/lib/python2.4/site-packages/AccessGrid3/AccessGrid/hosting/ZSI/ServiceContainer.py", line 147, in handle_error SSL.SSLServer.handle_error(self) TypeError: handle_error() takes exactly 3 arguments (1 given) 03/05/09 13:15:41 -1273181296 Security AuthorizationManager.py:201 DEBUG Authorizing action Enter for None 03/05/09 13:15:41 -1273181296 Security AuthorizationManager.py:213 DEBUG Accepting access from unidentified user as part of Everybody role 03/05/09 13:15:41 -1273181296 VenueServer Venue.py:1075 DEBUG Enter called. 03/05/09 13:15:41 -1273181296 VenueServer Venue.py:1080 DEBUG Enter: Assigning connection id: 8d8ee02917bc48ce6983934775cf6927 03/05/09 13:15:41 -1273181296 Usage Venue.py:1093 INFO "Enter","","Schoolhouse","8d8ee0290c980c244c97d3bd8d6f1789" 03/05/09 13:15:41 -1273181296 VenueServer Venue.py:1094 DEBUG Current users: 03/05/09 13:15:41 -1273181296 VenueServer Venue.py:1096 DEBUG VenueClientState(name=Lenny Freidhof connectionId=8d8ee02917bc48ce6983934775cf6927) 03/05/09 13:15:41 -1273181296 VenueServer Venue.py:1096 DEBUG VenueClientState(name=conf2-ncsa connectionId=8d8ee02917bc48cbbc7fada9dd651961) 03/05/09 13:15:41 -1273181296 VenueServer Venue.py:1097 DEBUG Enter: Distribute enter event 03/05/09 13:15:41 -1273181296 VenueServer Venue.py:1104 INFO User already in venue users list: 03/05/09 13:15:41 -1273181296 VenueServer Venue.py:1108 DEBUG state: <AccessGrid.Descriptions.VenueState instance at 0xa71332c> 03/05/09 13:15:41 -1252201584 Hosting ServiceContainer.py:146 ERROR None Traceback (most recent call last): File "/usr/lib/python2.4/site-packages/M2Crypto/SSL/SSLServer.py", line 29, in handle_request request, client_address = self.get_request() File "/usr/lib/python2.4/SocketServer.py", line 373, in get_request return self.socket.accept() File "/usr/lib/python2.4/site-packages/M2Crypto/SSL/Connection.py", line 136, in accept ssl.accept_ssl() TypeError: handle_error() takes exactly 3 arguments (1 given) 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc48ce6983934775cf6927 Lenny Freidhof timeout=1236280661 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280661 vs 1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc48cbbc7fada9dd651961 conf2-ncsa timeout=1236280639 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280639 vs 1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc47c7e218520b8672a75d George timeout=1236280642 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280642 vs 1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280544 03/05/09 13:15:44 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280544 03/05/09 13:15:55 -1273181296 Security AuthorizationManager.py:201 DEBUG Authorizing action UpdateLifetime for None 03/05/09 13:15:55 -1273181296 Security AuthorizationManager.py:213 DEBUG Accepting access from unidentified user as part of Everybody role 03/05/09 13:15:55 -1273181296 VenueServer Venue.py:879 DEBUG UpdateLifetime: 8d8ee02917bc48cbbc7fada9dd651961 conf2-ncsa ; next heartbeat by 36 03/05/09 13:15:59 -1273181296 Security AuthorizationManager.py:201 DEBUG Authorizing action UpdateLifetime for None 03/05/09 13:15:59 -1273181296 Security AuthorizationManager.py:213 DEBUG Accepting access from unidentified user as part of Everybody role 03/05/09 13:15:59 -1273181296 VenueServer Venue.py:879 DEBUG UpdateLifetime: 8d8ee02917bc47c7e218520b8672a75d George ; next heartbeat by 36 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc48ce6983934775cf6927 Lenny Freidhof timeout=1236280661 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280661 vs 1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc48cbbc7fada9dd651961 conf2-ncsa timeout=1236280675 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280675 vs 1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc47c7e218520b8672a75d George timeout=1236280679 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280679 vs 1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280559 03/05/09 13:15:59 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280559 03/05/09 13:16:00 -1231213680 VenueServer VenueServer.py:755 INFO Checkpoint starting at: Thu Mar 5 13:16:00 2009 03/05/09 13:16:00 -1231213680 VenueServer VenueServer.py:787 INFO Checkpointing completed at: Thu Mar 5 13:16:00 2009 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc48ce6983934775cf6927 Lenny Freidhof timeout=1236280661 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280661 vs 1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc48cbbc7fada9dd651961 conf2-ncsa timeout=1236280675 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280675 vs 1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc47c7e218520b8672a75d George timeout=1236280679 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280679 vs 1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280574 03/05/09 13:16:14 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280574 03/05/09 13:16:29 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280589 03/05/09 13:16:29 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280589 03/05/09 13:16:29 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280589 03/05/09 13:16:29 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc48ce6983934775cf6927 Lenny Freidhof timeout=1236280661 03/05/09 13:16:29 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280661 vs 1236280589 03/05/09 13:16:29 -1241703536 VenueServer Venue.py:694 DEBUG CleanupClients: client 8d8ee02917bc48cbbc7fada9dd651961 conf2-ncsa timeout=1236280675 03/05/09 13:16:29 -1241703536 VenueServer Venue.py:239 DEBUG Client Timeout Check: 1236280675 vs 1236280589 03/05/09 13:16:29 -1241703536 VenueServer Venue.py:685 DEBUG CleanupClients: now=1236280589 ----- Original Message ----- From: "Thomas D. Uram" <tu...@mcs.anl.gov> To: "George Estes" <ges...@ncsa.uiuc.edu> Cc: "ag-tech mailing list" <ag-t...@mcs.anl.gov> Sent: Thursday, March 5, 2009 1:59:02 PM GMT -06:00 US/Canada Central Subject: Re: [AG-TECH] ssl error when connecting to venue server I haven't seen this problem. There should be an associated error in the VenueServer.log. Since you control the server, can you check the log to see what information is in that log? I'm running AG3.1 on XP SP3 without issues. Tom On 3/5/09 1:46 PM, George Estes wrote: > ps. He can telnet to the the venue server but can't connect using the venue > client. He's running Service Pack 3. Are there any known problems with > AG3.1 and Windows XP SP3? > > > ----- Original Message ----- > From: "George Estes" <ges...@ncsa.uiuc.edu> > To: "ag-tech mailing list" <ag-t...@mcs.anl.gov> > Sent: Thursday, March 5, 2009 1:06:49 PM GMT -06:00 US/Canada Central > Subject: [AG-TECH] ssl error when connecting to venue server > > Hello, > > I have a user who get an ssl 0 error when trying to connect to our venue > server. We're wondering if perhaps his identity cert has been corrupted. > This is the segment from the client log. How does the identity cert play > into the client connection to the venue server? > > 12/11/08 12:49:09 10080 VenueClient venueclient.py:1320 DEBUG calling > __EnterVenue > 12/11/08 12:49:09 10080 VenueClient venueclient.py:1021 DEBUG EnterVenue: > Invoke Venue.Enter > 12/11/08 12:49:09 10080 VenueClient venueclient.py:1345 ERROR EnterVenue: > failed > Traceback (most recent call last): > File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\VenueClient.py", > line 1321, in EnterVenue > self.__EnterVenue(URL,withcert) > File "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\VenueClient.py", > line 1022, in __EnterVenue > self.profile.connectionId = self.__venueProxy.Enter( self.profile ) > File > "C:\Python24\lib\site-packages\AccessGrid3\AccessGrid\interfaces\Venue_client.py", > line 38, in Enter > self.binding.Send(None, None, request, soapaction="urn:#Enter", **kw) > File "C:\Python24\lib\site-packages\ZSI\client.py", line 266, in Send > self.h.connect() > File "C:\Python24\lib\site-packages\M2Crypto\httpslib.py", line 50, in > connect > self.sock.connect((self.host, self.port)) > File "C:\Python24\lib\site-packages\M2Crypto\SSL\Connection.py", line 169, > in connect > ret = self.connect_ssl() > File "C:\Python24\lib\site-packages\M2Crypto\SSL\Connection.py", line 162, > in connect_ssl > return m2.ssl_connect(self.ssl) > SSLError: (0, 'Error') > 12/11/08 12:49:09 10080 VenueClient venueclientui.py:3182 DEBUG > bin.VenueClient::EnterVenue: Enter venue with url: > https://msp-ag.ncsa.uiuc.edu:8000/Venues/default > 12/11/08 12:49:09 10080 VenueClient venueclientui.py:3198 DEBUG > warningString: (0, 'Error') > > Thanks, > George > > >