Paul:

I'm aware of the problem and am tracking it.  Your logs are a big help.

Thanks,
Tom


On 12/6/07 6:43 PM, Paul Mercer wrote:

   All
   In the past two months I have seen this problem more and more.  It seems to 
affect my windows nodes more than the mac ones.  Below is the VenueClient logs 
from one of our nodes.  Is there a solution to this? We are using 3.02 with XP.

   any help would be appreciated.

   Thanks

   Paul

   Venue Client log

   12/05/07 16:13:01 3716 VenueClient     venueclient.py:477 ERROR Error 
sending heartbeat; next heartbeat in 30s
   Traceback (most recent call last):
     File 
"C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\VenueClient.py", line 
457, in Heartbeat
       nextTimeout = self.__venueProxy.UpdateLifetime(
     File 
"C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\interfaces\Venue_client.py",
 line 254, in UpdateLifetime
       self.binding.Send(None, None, request, soapaction="urn:#UpdateLifetime", 
**kw)
     File "C:\Python23\lib\site-packages\ZSI\client.py", line 254, in Send
       self.h.connect()
     File "C:\Python23\lib\httplib.py", line 987, in connect
       sock.connect((self.host, self.port))
     File "<string>", line 1, in connect
   error: (10060, 'Operation timed out')
   12/05/07 16:13:31 2336 VenueClient     venueclient.py:450 DEBUG Calling 
Heartbeat, time now: 1196903611
   12/05/07 16:13:52 2336 VenueClient     venueclient.py:477 ERROR Error 
sending heartbeat; next heartbeat in 30s
   Traceback (most recent call last):
     File 
"C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\VenueClient.py", line 
457, in Heartbeat
       nextTimeout = self.__venueProxy.UpdateLifetime(
     File 
"C:\Python23\lib\site-packages\AccessGrid3\AccessGrid\interfaces\Venue_client.py",
 line 254, in UpdateLifetime
       self.binding.Send(None, None, request, soapaction="urn:#UpdateLifetime", 
**kw)
     File "C:\Python23\lib\site-packages\ZSI\client.py", line 254, in Send
       self.h.connect()
     File "C:\Python23\lib\httplib.py", line 987, in connect
       sock.connect((self.host, self.port))
     File "<string>", line 1, in connect
   error: (10060, 'Operation timed out')
   12/05/07 16:14:16 2868 VenueClient     venueclient.py:561 DEBUG 
RemoveUserEvent: Got Remove User Event
   12/05/07 16:14:16 2868 VenueClient     venueclient.py:1132 INFO  ExitVenue
   12/05/07 16:14:16 2868 VenueClient     venueclient.py:1103 DEBUG ExitVenue: 
Stop event client obj
   12/05/07 16:14:16 2868 VenueClient     venueclient.py:1105 DEBUG ExitVenue: 
Remove event client reference
   12/05/07 16:14:16 2868 VenueClient     venueclient.py:1110 INFO  ExitVenue: 
Stopping text client
   12/05/07 16:14:16 2868 JabberClient     jabberclient.py:73 DEBUG Sending the 
presence to 
'Remote-Control-Device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRB<mailto:agserver.arsc.edu)@conference.mcs.anl.gov/WRRB>
 Shuttle Node' of type 'unavailable'...
   12/05/07 16:14:16 2868 bajjer.io     io.py:122 DEBUG SEND: <presence 
to="Remote-Control-Device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRB 
Shuttle 
Node"<mailto:Remote-Control-Device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRBShuttleNode>
 type="unavailable"><x /></presence>
   12/05/07 16:14:16 2868 RTPBeacon     rtpbeacon.py:296 DEBUG Called Stop.
   12/05/07 16:14:16 2868 EventClient     insecurevenueeventclient.py:77 INFO  
BaseVenueEventClient lost connection.
   12/05/07 16:14:16 3980 bajjer.io     io.py:161 DEBUG RECV: <presence 
to='c7a550e509785d73b6915968a3240...@jabber.mcs.anl.gov/default<mailto:c7a550e509785d73b6915968a3240...@jabber.mcs.anl.gov/default>'
 type='unavailable' 
from='remote-control-device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRB<mailto:agserver.arsc.edu)@conference.mcs.anl.gov/WRRB>
 Shuttle Node'><x/><x 
xmlns='http://jabber.org/protocol/muc#user'<http://jabber.org/protocol/muc#user%27>><item
 affiliation='none' role='none'/></x></presence>
   12/05/07 16:14:16 3980 bajjer.serialize     serialize.py:72 DEBUG start 
<{jabber:client}presence> level=1
   12/05/07 16:14:16 3980 bajjer.serialize     serialize.py:72 DEBUG start 
<{jabber:client}x> level=2
   12/05/07 16:14:16 3980 bajjer.serialize     serialize.py:86 DEBUG end 
<{jabber:client}x> level=2
   12/05/07 16:14:16 3980 bajjer.serialize     serialize.py:72 DEBUG start 
<{http://jabber.org/protocol/muc#user}x<http://jabber.org/protocol/muc#user%7Dx>>
 level=2
   12/05/07 16:14:16 3980 bajjer.serialize     serialize.py:72 DEBUG start 
<{http://jabber.org/protocol/muc#user}item<http://jabber.org/protocol/muc#user%7Ditem>>
 level=3
   12/05/07 16:14:16 3980 bajjer.serialize     serialize.py:86 DEBUG end 
<{http://jabber.org/protocol/muc#user}item<http://jabber.org/protocol/muc#user%7Ditem>>
 level=3
   12/05/07 16:14:16 3980 bajjer.serialize     serialize.py:86 DEBUG end 
<{http://jabber.org/protocol/muc#user}x<http://jabber.org/protocol/muc#user%7Dx>>
 level=2
   12/05/07 16:14:16 3980 bajjer.serialize     serialize.py:86 DEBUG end 
<{jabber:client}presence> level=1
   12/05/07 16:14:16 3980 JabberClient     jabberclient.py:148 DEBUG 
remote-control-device-1(agserver.arsc.edu)@conference.mcs.anl.gov/WRRB<mailto:agserver.arsc.edu)@conference.mcs.anl.gov/WRRB>
 Shuttle Node is unavailable (None / None)
   12/05/07 16:14:16 2868 VenueClient     venueclientui.py:3349 DEBUG 
ContentListPanel.RemoveParticipant: Remove participant
   12/05/07 16:14:16 3980 VenueClient     venueclientui.py:2322 DEBUG   remove 
user: WRRB Shuttle Node
   12/05/07 16:14:16 1368 RTPBeacon     rtpbeacon.py:289 INFO  
RTPBeacon.UpdateThread exiting
   On Oct 19, 2007, at 3:25 PM, gurcharan khanna wrote:


      Vic

      I don't think I saw anything here but I think Tom Uram said this was a 
known issue. Maybe
      someone could clarify what the solution is or in what release version it 
is fixed????


      -gurcharan

      VicSalva wrote:

         Did we get an opinion on this?  My PIG (lap top) client will time out 
and
         lose connection to the venue client, but the Vic and RAT continue to 
work.
         I'm running 3.0.2.  However, I have a PC that will run just fine.
         Thx!!

         -----Original Message-----
         From: owner-ag-t...@mcs.anl.gov<mailto:owner-ag-t...@mcs.anl.gov> 
[mailto:owner-ag-t...@mcs.anl.gov] On Behalf
         Of gurcharan khanna
         Sent: Tuesday, September 25, 2007 3:02 PM
         To: ag-t...@mcs.anl.gov<mailto:ag-t...@mcs.anl.gov>
         Subject: [AG-TECH] Venue Client keeps leaving the venue and i need to
         reenter..

         hi,

         every day, or couple of days i get kicked out of the RIT Venue on the 
ANL server
         and need to reenter manually. most of the videos and audio keep 
running however.

         is there anyway to keep the venue client up persistently? i have 
persistent venues
         that need to stay up 24/7.

         thanks,

         -gurcharan

         PS WinXP, AG 3.1beta







      --
      -------------------------
      Gurcharan S. Khanna, Ph.D.
      Director of Research Computing
      Office of the Vice President for Research

      Director, Interactive Collaboration Environments Laboratory,
      Center for the Advancing the Study of Cyberinfrastructure
      ---
      Rochester Institute of Technology
      1 Lomb Memorial Drive
      Rochester, New York 14623-5603
      Phone: 585-475-7504  ~  Cell: 585-451-8370
      Email: gurcharan.kha...@rit.edu<mailto:gurcharan.kha...@rit.edu>
      Http:  www.rit.edu/~gskpop<http://www.rit.edu/~gskpop>





   Paul Mercer
   Arctic Region Supercomputing Center
   907 450 8649





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