Hello Marie-Noelle: Are you able to run the command in a shell window? For example:
cd C:\Documents and Settings\videoconference\Application Data\AccessGrid\local_services\AudioService rat.exe -C "Venue Server Lobby" -f L16-16K-Mono rusagvideo.rus.uni-stuttgart.de/51020 A few people have reported this problem recently. I haven't been able to reproduce it locally, unfortunately, so any information you can provide will help. Thanks, Tom Uram On 12/13/05 2:27 AM, Marie-Noelle Dauphin wrote: > hello I use Access Grid 2.3 for several years without problem .. > today , the venues client doesn't execute vic et rat when I enter in a room > ... > > the video et audio are yet enabled . > > please can you help you ? have you an idea? > thank's for your response ... > Marie-Noelle dauphin > > here's the audio log: > 12/12/05 17:18:22 2028 ProcessManager processmanager.py:59 DEBUG Creating > process: .\rat-kill.exe > 12/12/05 17:18:22 2028 ProcessManager processmanager.py:72 DEBUG Create > process returns: (<PyHANDLE object at 0x015ABF3C>, <PyHANDLE object at > 0x015AC1B4>, 3884, 2000) > 12/12/05 17:18:22 2028 ProcessManager processmanager.py:135 ERROR > couldn't > shutdown process <PyHANDLE:760>: (1444, 'PostThreadMessage', 'Identificateur > de thread non valide.') > Traceback (most recent call last): > File > "C:\Python23\Lib\site-packages\AccessGrid\Platform\win32\ProcessManager. > py", line 128, in TerminateProcess > win32api.PostThreadMessage(self.threadid[pid], 18, 0, 0) > error: (1444, 'PostThreadMessage', 'Identificateur de thread non valide.') > 12/12/05 17:18:22 2028 ProcessManager processmanager.py:142 ERROR > couldn't > terminate process <PyHANDLE:760>: (5, 'TerminateProcess', 'Acc\xe8s > refus\xe9.') > Traceback (most recent call last): > File > "C:\Python23\Lib\site-packages\AccessGrid\Platform\win32\ProcessManager. > py", line 139, in TerminateProcess > win32process.TerminateProcess(pid, 0) > error: (5, 'TerminateProcess', 'Acc\xe8s refus\xe9.') > 12/12/05 17:18:31 2612 Toolkit agservice.py:136 INFO ConfigureStream: > audio rusagvideo.rus.uni-stuttgart.de 51020 > 12/12/05 17:18:31 2612 Toolkit audioservice.py:198 INFO Starting > AudioService > 12/12/05 17:18:31 2612 Toolkit audioservice.py:199 INFO executable = > C:\Documents and Settings\videoconference\Application > Data\AccessGrid\local_services\AudioService\rat.exe > 12/12/05 17:18:31 2612 Toolkit audioservice.py:201 INFO options = > ['-C', > 'Venue Server Lobby', '-f', 'L16-16K-Mono', > 'rusagvideo.rus.uni-stuttgart.de/51 > 020'] > 12/12/05 17:18:31 2612 ProcessManager processmanager.py:59 DEBUG Creating > process: C:\Documents and Settings\videoconference\Application > Data\AccessGrid\local_services\AudioService\rat.exe -C "Venue Server Lobby" > -f > L16-16K-Mono rusagvideo.rus.uni-stuttgart.de/51020 > 12/12/05 17:18:31 2612 ProcessManager processmanager.py:97 ERROR process > creation failed: (193, 'CreateProcess', 'No error message is available') > Traceback (most recent call last): > File > "C:\Python23\Lib\site-packages\AccessGrid\Platform\win32\ProcessManager. > py", line 70, in StartProcess > startup_info) > error: (193, 'CreateProcess', 'No error message is available') > > > her's the video log: > 12/12/05 17:18:32 2760 Toolkit agservice.py:136 INFO ConfigureStream: > video rusagvideo.rus.uni-stuttgart.de 51016 > 12/12/05 17:18:32 2760 Toolkit videoservice.py:179 INFO Mapping windows > device: o100vc.dll - Osprey Capture Card 1 > 12/12/05 17:18:32 2760 Toolkit videoservice.py:304 INFO Starting > VideoService > 12/12/05 17:18:32 2760 Toolkit videoservice.py:305 INFO executable = > C:\Documents and Settings\videoconference\Application > Data\AccessGrid\local_services\VideoService\vic.exe > 12/12/05 17:18:32 2760 Toolkit videoservice.py:306 INFO options = > ['-u', > 'C:/DOCUME~1/VIDEOC~1/LOCALS~1/Temp/VideoService_3304.vic', '-C', '"Video"', > 'rusagvideo.rus.uni-stuttgart.de/51016'] > 12/12/05 17:18:32 2760 ProcessManager processmanager.py:59 DEBUG Creating > process: C:\Documents and Settings\videoconference\Application > Data\AccessGrid\local_services\VideoService\vic.exe -u > C:/DOCUME~1/VIDEOC~1/LOCALS~1/Temp/VideoService_3304.vic -C "Video" > rusagvideo.rus.uni-stuttgart.de/51016 > 12/12/05 17:18:32 2760 ProcessManager processmanager.py:97 ERROR process > creation failed: (193, 'CreateProcess', 'No error message is available') > Traceback (most recent call last): > File > "C:\Python23\Lib\site-packages\AccessGrid\Platform\win32\ProcessManager. > py", line 70, in StartProcess > startup_info) > error: (193, 'CreateProcess', 'No error message is available') > > > VenueClient.log : > > > 12/12/05 17:18:31 112 ServiceManager agservicemanager.py:389 INFO > AGServiceManager.GetServices > 12/12/05 17:18:31 1552 NodeService agnodeservice.py:782 INFO > NodeService.__SendStreamsToService > 12/12/05 17:18:31 1552 NodeService agnodeservice.py:792 INFO Sending > stream (type=audio) to service: https://visio.idris.fr:56465/Service > 12/12/05 17:18:31 1552 NodeService agnodeservice.py:782 INFO > NodeService.__SendStreamsToService > 12/12/05 17:18:31 1552 NodeService agnodeservice.py:792 INFO Sending > stream (type=video) to service: https://visio.idris.fr:49975/Service > 12/12/05 17:18:32 2040 VenueClient venueclient.py:837 DEBUG Updating > client profile cache. > @ > > > >
