Hi Jennifer > Hi all, > > We have a user here who is getting an "invalid passphrase" response. His > certificate is only a week old, so I can't imagine it would have > expired. He has the appropriated Trusted CA certificates. He is running > as the same Windows user as he was when he installed the software, and > has successfully run the Venue Client as this user. Any suggestions what > we should check next? > we had a similar scenario. was a mix up with the installed certs. our old cert was half overwritten with empty/new keys when someone ran the newer AGTK installers. didnt complete, but flipped enough bits around to upset things. this mis-match led to a lot of head scratching as to why our passphrase was roundly rejected over and over.
might be worth checking the usercert.pem and userkey.pem are the correct file pair originally issued, and always keep a good backup copy somewhere safe. its easy enough to reimport them through the venue client menus to return to a known good state. good luck lewis -- Lewis Grantham LLB MSc Project Leader Media Resources (Multimedia Unit) Windeyer Building Cleveland St London W1T 4JF Tel:0044(0)2076799258 Fax:0044(0)2075800995