Hi Sameer,

I am pasting below an FAQ about system restore. Hope this helps.

Geetha

Q.
What is System Restore?
A.

The System Restore feature of Microsoft Windows XP enables administrators to 
restore their computers to a previous state without losing personal data 
files
(e.g. Word documents, graphic files, e-mail). System Restore actively 
monitors system file changes and some application file changes to record or 
store
previous versions before the changes occurred. Users never have to think 
about taking system snapshots as System Restore automatically creates easily 
identifiable
restore points, which the users can use to revert to a previous time. 
Restore points are created at the time of significant system events (such as 
application
or driver install) and periodically (each day). Additionally, users can 
create and name their own restore points at any time. For more information, 
please
see the System Restore|
http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/prmb_tol_fngj.asp
document on TechNet.
Q.
Which versions of Windows features System Restore?
A.

System Restore is available in Windows Millennium (Me) and the Windows XP 
(Home and Professional) Operating Systems. However, this FAQ addresses 
questions
and issues with System Restore in Windows XP only.
Q.
How is System Restore different from Backup?
A.

System Restore monitors only a core set of specified system and application 
file types (e.g. .exe, .dll etc), while Backup Utility typically backs up 
all
files including users personal data files, ensuring a safe copy stored 
either on the local disk or to another medium. System Restore does not 
monitor changes
to or recover users' personal data files such as documents, graphics, 
e-mail, and so on. While system data contained in System Restore's restore 
points
are available to restore to for only a limited period (restore points older 
than 90 days are deleted by default), backups made by the Backup Utility can
be recovered at any time.
Q.
Do I need to do anything to ensure System Restore is protecting my system?
A.

System Restore is enabled by default and runs after the successful 
completion of either the Windows XP Professional or Personal x86-version 
installation.
It requires a minimum of 200 MB of free space available on the system 
partition. If 200 MB is not available, System Restore will install disabled 
and will
enable itself automatically once the required disk space is available.

With System Restore, you also never have to worry about taking system 
snapshots, as it will automatically create easily identifiable restore 
points, which
allows you to revert to a previous time. Restore points are created at the 
time of significant system events (such as application or driver install) 
and
periodically (each day). Additionally, you can create and name your own 
restore points at any time. You also never have to worry about System 
Restore filling
up your hard drive with these restore points. By default, it only uses a 
maximum of 12% disk capacity and has an automatic restore point space 
management
feature that purges the oldest restore points to make room for new ones, 
enabling recovery from any recent undesirable changes.
Q.
Does System Restore cause any performance loss?
A.

System Restore does not cause any noticeable performance impact when 
monitoring your computer. The creation of a Restore point also is a very 
fast process
and usually takes only a few seconds. Scheduled System Checkpoints (every 24 
hours by default) are created only at system idle time to avoid interfering
with a computer during use.
Q.
Who can use System Restore?
A.

Only users with administrative rights can use System Restore to restore and 
adjust System Restore settings. However, the creation of automatic restore 
points
(system checkpoints or event-driven restore points) on the computer takes 
place regardless of which user is logged onto the computer. If a non-admin 
user
is logged on, system checkpoints or event driven checkpoints will still be 
created on that computer to ensure protection. However, only a user with 
admin
privileges will be able to restore the computer.
Q.
Why can't all users on my computer access the System Restore settings?
A.

Only users with administrative rights can use System Restore to restore and 
adjust System Restore settings. However, the creation of automatic restore 
points
(system checkpoints or event-driven restore points) on the computer takes 
place regardless of which user is logged onto the computer. If a non-admin 
user
is logged on, system checkpoints or event driven checkpoints will still be 
created on that computer to ensure protection. However, only a user with 
admin
privileges will be able to restore the computer.
Q.
Does System Restore protect personal data files?
A.

System Restore does not monitor changes to or recover personal data files 
such as Word documents, graphics, e-mail, etc.
Q.
What files are monitored by System Restore?
A.

System Restore monitors only a core set of specified system and application 
file types (e.g. .exe, .dll etc), archiving the states of these files before
system changes are made. System Restore does not monitor any user/personal 
data files. To view the included files specified in System Restore, see
Monitored File Extensions
in the System Restore section of the Platform SDK. Modifications to this 
list from sources other than Microsoft are not supported.
Q.
How does System Restore handle passwords?
A.

System Restore handles passwords as follows:

Passwords Not Restored

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.

Windows XP passwords and hints are not restored. This is by design to 
prevent confusion and being locked out of your computer if the restore point 
includes
an unfamiliar or old password.
.

Microsoft Internet Explorer and Content Advisor passwords and hints are not 
restored. This is by design to prevent confusion problems that could occur 
when
browsing the Internet, in the event that you restore your system to a point 
with an unfamiliar or old password.
table end

Restored Passwords

.

Program passwords are restored, such as Windows Messenger, AOL Messenger, 
Yahoo! Messenger, and other Web server-based passwords. By design, the 
programs
simply cache these passwords on the computer; the actual passwords are 
stored on a Web server. System Restore does not actually change the 
password, but
it changes the password retained locally by the program. You still need to 
use the current password for the program to log on to the server.

.

Domain and computer passwords are cached and restored by System Restore. As 
System Restore only rolls back the local computer state and part of the 
joining
domains data resides in Active Directory (which is not rolled back) the 
restored cached password will be updated to the current password as soon as 
the
computer reconnects to the domain.
Q.
Does System Restore uninstall my program if I restore to a point before the 
program was installed?
A.

System Restore does not completely uninstall any program if restoring to a 
point prior to the program installation. As System Restore is based on an 
inclusionary
model, any files added or modified by the installation (which is not 
monitored by System Restore) or added to or modified in a non-monitored 
drive will
not be tracked. To remove all changes an installation may have made to the 
system, the user should first use the Add/Remove option in the control panel
to remove the application prior to using System Restore. System Restore will 
undo all recorded changes made to the registry and monitored files caused
by the application install, including:

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.

Deleted or monitored files added to the system from the program installation
.

Undo modifications to monitored files made by the installation
.

Replacement of the current registry with the registry snapshot taken at the 
chosen restore point (some current values may persist)
table end
Q.
What is or is not restored on my computer when I use System Restore?
A.

See below.

Restored:

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.

Registry
.

Profiles (local only; roaming user profiles are not affected by restore)
.

COM+ DB
.

WFP.dll cache
.

WMI DB
.

IIS Metabase
.

File types monitored by System Restore as specified in the SDK document
Monitored File Extensions
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Not restored:

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.

DRM settings
.

Passwords in the SAM hive
.

WPA settings (Windows authentication information is not restored)
.

Specific directories/files listed in the Monitored File Extensions list in 
the System Restore section of the Platform SDK e.g. 'My Documents' folder
.

Any file types not monitored by System Restore (.doc, .jpg, etc.)
.

Items listed in both Filesnottobackup and KeysnottoRestore 
(hklm->system->controlset001->control->backuprestore->filesnottobackup and 
keysnottorestore)
in the registry
.

User-created data stored in the user profile
.

Contents of redirected folders
table end
Q.
Why does System Restore delete some downloaded or saved files during a 
restore?
A.

As System Restore monitors a core set of specified system and application 
file types, any downloaded or saved file which has an extension type 
monitored
by System Restore (e.g. .exe, .dlls) and stored on a monitored drive will be 
lost if restoring to a point prior to the download or save. If you do not
want to lose files with a monitored extension due to a restore, you should 
move these files to the My Documents folder or to a non-monitored partition
not restored during a restore process. If you have unknowingly deleted some 
files due to a restore on your system, you can always recover them by 
undoing
the restore process in question.
Q.
When are restore points created?
A.

The user can manually create a restore point at any time on their computer 
using the System Restore Wizard. Restore Points are also automatically 
created
on your computer when:

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.

Installing an unsigned device driver
.

Installing System Restore compliant applications (Installing an application 
that uses Windows Installer, or Install Shield Pro version 7.0 or later, 
causes
System Restore to create a restore point)
.

Installing an update by using Automatic Updates
.

Performing a System Restore operation so the user can undo that restore 
operation if needed
.

Restoring data from backup media using the Backup tool
.

Creating daily restore points (System Restore creates a restore point every 
24 hours if the computer is on or 24 hours have passed since the last 
restore
point was created)
table end
Q.
Can I make System Restore permanently retain a restore point?
A.

No. System Restore is change base tracking tool, not an imaging or backup 
tool. Each restore point only stores changes to the system since the 
creation
of the previous restore point to minimize space usage and improve 
performance, and all restore points are associated. Therefore, restoring the 
computer
from the current state to a previous state requires the availability of all 
restore points. For example, if a user wants to restore the computer from 
point
D to point A, System Restore will evaluate the system change logs for points 
C, B, and

If a restore point is permanent, space usage for storing the complete chain 
of restore points since the creation of the permanent restore point would 
become
very large and impractical. System Restore also provides a space management 
feature to purge old restore points to make room for new ones, creating a 
rolling
safety net. Restore points over 90 days are purged automatically by default.
Q.
How does an improper shutdown effect System Restore?
Q.
How much disk space does System Restore use?
A.

Disk space used by System Restore by default:

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.

For drives greater than 4 GB, System Restore uses up to 12% of the disk 
space
.

For drives less than 4 GB, System Restore by default only uses up to 400 MB 
of disk space
.

The data store size is not a reserved space on the disk and the maximum size 
(to the max values defined above) is limited at any time by the amount of 
free
space available on disk. Thus, if disk space use encroaches on the data 
store size, System Restore always yields its data store space to the system. 
For
example, if the data store size is configured to 500 MB, of which 200 MB is 
already used, and the current free hard-disk space is only 150 MB, the 
effective
size of the data store is 350 MB (200 + 150), not 500 MB.
.

Note that disk space usage can be adjusted at any time
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Q.
Does System Restore support scripting?
A.

Yes. System Restore parameters are configurable remotely or locally by using 
a Windows Management Instrumentation (WMI) script. A WMI script can also be
used to create restore points, list them, select a restore point to restore 
to, and view the status of a restore operation.
Q.
What does Windows XP Service Pack (SP1) do for System Restore?
A.

The service pack provides several security and bug fixes for the Windows XP 
operating system including those for System Restore. Highlights of the key 
fixes
for System Restore in the service pack include:

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.

Fixes the issue where System Restore does not launch and displays the error 
"System restore was unable to start due to a missing Framedyn.dll. Please 
reinstall
the application to fix this problem"
.

Fixes the issue where the System Restore tool on a Windows XP-based computer 
and the calendar on the left side of the "Choose a Restore Point" window is
not displayed
.

Fixes the restore process issue where users were encountering failed 
restores. Although some of this is attributed to file corruption in the 
System Restore
data store, in many cases it was due to locked file issues (a file which 
system restore couldn't access cause it was locked out by another 
application
or process) causing the restore process to fail, notably in situations where 
fast user switching was used
.

Fixes the drive table inconsistency causing System Restore to not create 
restore points
.

Several Security fixes for System Restore to protect against hackers and 
viruses
table end

The Microsoft System Restore team supports users in the Microsoft public 
newsgroups (please visit
Public.WindowsXP.perform_maintain
and
Microsoft.Public.WindowsXP.help_and_support)
and encourages user feedback regarding the effectiveness of
Windows XP Service Pack 1.
Q.
Will the installation of Windows XP Service Pack 1 remove previous restore 
points?
A.

No. All previous restore points can be restored after the installation.
Q.
A.

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How-To Guide

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Q.
How can I enable or disable System Restore?
A.

Select Start followed by Control Panel, and double-click the System icon. 
Then:

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1.

Click the System Restore tab on the System dialog box

2.

To enable, clear the Turn off System Restore check box

3.

To disable, select the Turn off System Restore check box

4.

Click OK when done
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Q.
How can I disable System Restore from monitoring a particular drive?
A.

To disable System Restore from monitoring a particular drive, click Start 
followed by Control Panel and double click the System icon. Then click on 
the
System Restore tab on the System dialog box. Depending on your disk setup, 
use the following instructions:

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.

Single partition: Clear the Turn off system restore check box to disable 
System Restore.
.

Multiple disks or partitions: To prevent System Restore from monitoring a 
particular partition, click on the drive to disable and then the settings 
option.
Clear the Turn off System Restore check box to disable monitoring the drive 
in question. You cannot disable monitoring of the system drive explicitly;
you must disable System Restore for the entire system to prevent system 
drive monitoring.
table end
Q.
How can I set the amount of space System Restore uses on my disk?
A.

Select Start, then Control Panel and double-click the System icon. Then 
click on the System Restore tab on the dialog box. Depending on your disk 
setup,
do the following:

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.

Single partition: Adjust the space system restore uses on the disk by moving 
the slider left to decrease space usage, or right to increase space usage.
The default maximum space usage is 12%.
.

Multiple partitions or multiple disks: Click on the drive you want to adjust 
in the available drives section on the System Restore page and then click 
the
settings option. You can then adjust the space system restore uses on that 
drive by moving the slider to the left to decrease space usage, or right to
increase space usage. The default maximum space usage is 12%. Repeat for 
each drive as necessary.
table end
Q.
How do I determine the amount of space System Restore uses for restore 
points?
A.

To determine the amount of space System Restore is using:

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1.

Click on Start, then My Computer

2.

Select the Tools pull-down menu, click on Folder Options, and then select 
the View tab

3.

In the Advanced settings option under Hidden files and folders, select Show 
hidden files and folders and clear the Hide protected operating system files
check box, then Click OK

4.

Refer to the system drive where Windows is installed (C: for most users)

5.

Double-click the System Volume Information folder

6.

Right-click on the _restore directory and select Properties

7.

The Size on Disk value is the amount of space System Restore is using for 
restore points

8.

Repeat as necessary for other drives monitored by System Restore
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If the computer is part of a domain and you do not have access to the System 
Volume Information folder, perform these additional steps following Step 4
above:

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.

Right-click the System Volume Information folder and click the Properties 
option
.

Select the Security tab and add your username to the user/group list with 
access to this folder
.

Click OK and continue with Step 5 above
table end
Q.
How do I delete restore points in System Restore?
A.

You can either delete all restore points except the latest one, or all the 
restore points

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.

To delete all restore points except the latest one, use the Disk Cleanup 
utility. Click Start, All Programs, Accessories, System Tools, and then Disk 
Cleanup.
Click on the more options tab and then select Clean up in the System Restore 
dialog box.
.

To delete all the restore points on your computer, disable and re-enable 
system restore on the system. Click Start, Control Panel, and then the 
System icon.
Click on the System Restore tab in the dialog box, select the Turn off 
System Restore check box, and click Apply. Clear the check box again to 
re-enable
System Restore and then click OK.
.

You can reduce the number of restore points saved by decreasing the total 
amount of disk space available to System Restore. Note that less available 
disk
space will decrease the relative number of restore points.
table end
Q.
How do I use scripts with System Restore?
A.

WMI scripts can be used to locally or remotely create or list restore 
points, select a restore point to restore to, view the status of a restore 
operation,
and adjust system restore parameters. Please refer to the System Restore 
Scripting Samples| 
http://www.microsoft.com/windowsxp/using/productdoc/scriptsamples.mspx
document, which lists functions and parameter descriptions along with script 
samples provided as a guide to administrators who need local or remote 
access
to the System Restore features and settings.
Q.
How do I remotely perform a system restore?
A.

You can perform a remote system restore using WMI scripts.
Q.
A.

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Troubleshooting

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Q.
What should I do if System Restore does not work?
A.

Try these steps if System Restore does not appear to work:

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1.

Ensure the System Restore service is running. For more information, see: How 
can I verify that the System Restore services are running on my machine?

2.

Verify that you have enough free space on all your drives as required by 
System Restore. If the free space on any partition system restore is 
monitoring
falls below 50 MB, System Restore will suspend and purge out all restore 
points to free up disk space. It will automatically reactivate when 200 MB+ 
free
space is available. For more information, see How the System Restore Tool 
Handles Hard-Disk Space Usage.

3.

Examine event logs for any system restore-related errors that could help you 
identify the problem.
table end
Q.
Why is System Restore suspended enough free space on the system drive 
exists?
A.

Suspension can occur if:

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.

A non-system drive with System Restore enabled has less than 50 MB of free 
disk space
.

A copy, delete, modify operation was made to a file monitored by System 
Restore. This typically causes System Restore to suspend across the system.
table end
Q.
When using System Restore, I receive the following message: 'System restore 
was unable to start due to a missing Framedyn.dll. Please reinstall the 
application
to fix this problem'. How do I fix this?
A.

This event usually occurs when the Windows path is corrupt. To resolve this 
issue, begin by installing
Windows XP Service Pack 1.
Alternatively, you can temporarily address this issue by copying the 
framedyn.dll file from the \windows\system32\wbem directory to the 
\windows\system32
directory. If you cannot locate the .dll file in the .\Wbem folder, see Why 
can't I see system files such as .dll or .inf in Windows?
Q.
Why isn't System Restore creating automatic system checkpoints?
A.

Typical reasons why checkpoints are not being created:

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.

System Restore requires Task Scheduler to create system checkpoints. If Task 
Scheduler is disabled it will prevent System Restore from creating system 
checkpoints
on a scheduled basis.
.

System Restore requires the computer to be in an idle state to create system 
checkpoints. This is by design so that System Restore does not interrupt a
user by taking processing power. If computer is never idle, system 
checkpoints cannot be created. Also, check for any applications that run on 
the computer
during idle periods, such as a virus scanner.
.

Another cause may be that the computer is in continual use for limited 
periods and then shut down or put into hibernation, preventing System 
Restore from
creating restore points.
table end
Q.
Why are my restore points missing or deleted?
A.

If no free disk space on monitored system drive or on any of the available 
non-system drives exists, System Restore will purge restore points 
consistently
across all monitored partitions to free disk space. If the free disk space 
falls below 50 MB on any monitored partition, System Restore will stop 
monitoring
and suspend.

Note: Some users have reported that using the Real Player One utility has 
deleted restore points. Please review your System Event Viewer log for 
System
Restore events for a volume error event. For more information, please visit 
the
Microsoft.Public.WindowsXP.perform_maintain
and
Microsoft.Public.WindowsXP.help_and_support.
Q.
Why does System Restore display a blank calendar in Windows XP if no restore 
points exist?
A.

This can occur if the file association for Hypertext Markup Language (HTML) 
component (.htc) files is not in the registry. This issue has been addressed
in the
Windows XP Service Pack 1.
If the Service Pack is unavailable, see System Restore Tool Displays a Blank 
Calendar in Windows XP.
Q.
Why does the System Restore Wizard lockup when trying to create a restore 
point?
A.

This can occur if the event log service is disabled on the computer. The 
user should enable the event log service and then try to create the restore 
point.
To verify that the service is working, do the following:

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1.

Click Start, Control Panel, then Performance and Maintenance

2.

Click Administrative Tools, Computer Management, then Services and 
Applications

3.

Click Services, then Event Log Services. Ensure this service is set to 
Automatic and the status is Started
table end
Q.
Why do I lose my Remote Assistance session after using System Restore?
A.

If you restore to a point before the Remote Assistance Ticket creation, the 
HelpAssistant account password is reset. The HelpAssistant account is the 
account
that an administrator uses to log on and connect to a computer. This issue 
has been resolved in Windows XP Service Pack 1. If the service pack is 
unavailable,
use Remote Assistance to create another ticket.
Q.
Why are previous restore points not working?
A.

Possible causes for restore point failures:

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.

Low free disk space on a System Restore monitored partition. Every restore 
process involves System Restore creating a restore point prior to the 
restore
operation so that the user can undo the restore process. If you are 
experiencing failed restores, ensure that there is sufficient free disk 
space available
on all the System Restore monitored partitions.
.

During the restore process, files to be replaced, moved, or deleted by 
System Restore are locked by the system or some application causing the 
restore to
fail. This issue has been addressed in
Windows XP Service Pack 1.
.

A corrupt restore point possibly caused by an inconsistency between the file 
entries in the System Restores file change log and those that are actually
backed up or tracked by System Restore. Common causes for this issue:

.

An improper shutdown of the computer occurred while System Restore was 
adding an entry for a file to the System Restore change log for tracking. 
During
the process of the file being copied or moved to the restore point directory 
or elsewhere in the system, a power outage or improper shutdown may have 
corrupted
the process, creating an inconsistency in the change log. Similarly, an 
entry for the file exists in the change log but the file itself may be 
corrupt
or missing.

.

Changes made to files on a system from another OS (in case of dual-boot OS 
scenarios). For example, changes to a key application or system files or 
simply
moving a file System Restore was tracking from one location to another while 
logged onto a different OS. As System Restore cannot incorporate this 
change,
an inconsistency exists.

.

Changes made to a System Restore tracked file on a removable drive for a 
restore point while the drive was connected to another computer. Similar to 
the
above, System Restore cannot incorporate this change. It is important to 
note that all restore points are linked, therefore, any restore point 
created
prior to the missing or corrupt restore point will also not function.
table end

For more information, please visit Microsoft public newsgroups
Microsoft.Public.WindowsXP.perform_maintain
and
Microsoft.Public.WindowsXP.help_and_support.
Q.
What should I do if my anti-virus scanner cannot access the System Volume 
Information folder to remove a virus?
A.

If the System Volume Information (SVI) folder is on a FAT partition and a 
virus infected file has been detected or copied to the data store before it 
was
cleaned, the data store needs to be purged to remove the Restore Point with 
the infected file. To do this, the user should disable and then re-enable 
System
Restore monitoring on that particular drive as specified in How can I 
disable System Restore from monitoring a particular drive? If the System 
Volume Information
Folder is on an NTFS partition, the SVI directory can be accessed by a virus 
utility to clean an infected file as any other part of the file system.
Q.
Microsoft support is asking me to generate a .cab file for system restore. 
How do I do this?
A.

To generate a system restore Cab file:

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1.

Click Start, then Run

2.

Type or paste: %windir%\system32\restore\srdiag.exe and click OK

3.

A command window will open while the Srdiag.exe runs. The command session 
will automatically close when complete, and the .cab file will be created in 
your
Windows\system32\restore directory. This can take several minutes.
table end
Q.
How do I look at the event logs to investigate any system restore errors?
A.

To check event logs:

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1.

Click Start, Control Panel, then Performance and Maintenance

2.

Click Administrative Tools, Computer Management, double-click Event Viewer, 
then click System

3.

Click the Source tab to sort by name, and then type for "sr" or "srservice." 
Double-click each of these services, and then evaluate the event description
for the cause of the problem.
table end
Q.
Why is System Restore displaying duplicate drives with an offline status?
A.

This problem can occur if you convert the disk from a basic disk to a 
dynamic disk.
Q.
Why isn't desktop wallpaper restored when using System Restore?
A.

The image displayed on the desktop is a common image file and therefore not 
monitored by System Restore. System Restore does not restore common image 
files,
as they could compromise the security of personal dat
Q.
Why isn't the compression on files or folders restored when using System 
Restore?
A.

By design, System Restore does not record changes in compression, nor does 
it undo them, as changes in compression do not cause the system to fail.
Q.
Why aren't System Restore settings preserved during a reinstallation or 
upgrade?
A.

Setup overwrites the existing settings so that System Restore is enabled 
after installation. In operating systems in which System Restore is not 
included,
such as Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows NT 
Workstation, or Microsoft Windows 2000 Professional, System Restore will 
also
be enabled by default on all drives.
Q.
How can I verify that the System Restore services are running on my 
computer?
A.

Use the following procedure:

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.

To verify that System Restore services are running from Control Panel:

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1.

Click Start, Control Panel, then Performance and Maintenance

2.

Click Administrative Tools, Computer Management, then Services and 
Applications.

3.

Click Services, and then click System Restore Services. Ensure the service 
is set to Automatic and the status is Started
table end
.

To verify that System Restore services are running using the command prompt:

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1.

Click Start, Run, then type CMD in the control box

2.

Press Enter, then type Net Start at the command prompt
table end
table end
Q.
How can I verify that the Task Scheduler is running on my computer?
A.

Use the following procedure:

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.

To verify that Task Scheduler is running from Control Panel:

Nested Table with 2 columns and 3 rows, nesting level 2

1.

Click Start, click Control Panel, and then click "Performance and 
Maintenance".

2.

Click Administrative Tools, click Computer Management, and then click 
Services and Applications.

3.

Click Services, then Task Scheduler service to ensure the Service is set to 
Automatic and the status is Started
table end
.

To verify that Task Scheduler is running using the command prompt:

Nested Table with 2 columns and 2 rows, nesting level 2

1.

Click Start, Run, then type CMD in the control box

2.

Press Enter, then type Net Start at the command prompt to ensure that the 
Task Scheduler service is running
table end
table end
Q.
Why can't I see system files such as .dll or .inf in Windows?
A.

Windows hides all system files and files marked hidden by default. To view 
these files:

Nested Table with 2 columns and 4 rows, nesting level 1

1.

Click Start, then My Computer

2.

>From the toolbar open the Tools menu, select Folder Options, then click the 
View tab

3.

In the Advanced settings option for Hidden files and folders, ensure the 
Show hidden files and folders option is selected and Hide protected 
operating system
files is unchecked. Click OK

4.

You should now be able to see hidden and system files


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