Sony Explains Battery Problems

Oct 25, 2006

TOKYO --Sony has provided greater detail about a battery manufacturing problem 
that is expected to see the replacement of up to 9.6 million laptop computer
battery packs.

What Went Wrong?

The problem was first acknowledged in August when Dell
issued a recall
for 4.1 million batteries and until now had been explained as metallic 
particles that got into the battery during the manufacturing progress. Today 
Sony
expanded on this and said the particles, believed to be nickel, likely got into 
the battery during two stages in production: when a groove was created
in the battery case and when the electrolyte was poured into the cell.

But that alone wouldn't be enough to cause the fires that have been reported by 
laptop owners. For that to happen Sony believes that the particles would
have to fall into a small triangular gap in the cell body right at the point 
where the cathode ends between two layers of spacer material. Then, depending
on system configuration, the conditions could be right for a fire to start in 
the battery.

"The probability of this occurrence very much depends on system configuration," 
said Takashi Enami, senior general manager of the energy business group
at Sony. He said size and shape of the battery pack and the charging 
configuration could all increase the risk but he wouldn't offer any specific 
information
citing confidentiality agreements between Sony and its customers.

Replacement Program Details

As a result of the problems 6.1 million batteries have been recalled by Dell and
Apple Computer .
An additional 3.5 million batteries are covered by a Sony-led replacement 
program that offers new batteries to laptop users who are worried about the 
safety
of their system. Last week Sony said it anticipates costs of $429 million as a 
result of the battery problems.

The replacement program covers two types of cells used in battery packs, a 
2.4Ah (ampere hour) and 2.6Ah model, and information on the affected battery
packs and laptop PC models sold in the U.S. can be obtained from the
U.S. Consumer Product Safety Commission .

Sony considered the battery replacement after a
Lenovo-made laptop caught fire
at Los Angeles International Airport, said Yutaka Nakagawa, executive deputy 
president of Sony and head of its semiconductor and component group. That 
incident
is still under investigation and as only two of the six cells inside the 
battery pack remain it's difficult to pinpoint the exact cause, he said.

"In preparing for the program we have been in discussion with the CPSC and the 
PC manufacturers, which required time, and that is why the announcement is
being made today," said Nakagawa.

Sony Will Outsource Some Replacements

The replacement batteries won't all come from Sony because it doesn't have the 
manufacturing capacity to produce them all in the time required, said Nakagawa.
As a result Sony will source some cells from rival companies. Nakagawa said as 
a result there is a general possibility that Sony might not win back all
the business it had before the battery problems occurred. Its success or 
failure in keeping business very much depends on how well Sony does to persuade
customers that the problems are behind it, he said.

Additionally Sony also increased the number of
its own battery packs
eligible for the replacement program. Last week it said 60,000 batteries used 
in PCs in Japan and China would be replaced and today increased this to 250,000
batteries worldwide.

http://www.pcworld.com/article/id,127637-pg,1-RSS,RSS/article.html

Vikas Kapoor,
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