Hi Anubha, BPO stands for Business Process outsourcing. so it may include anything which a business does i.e. HR functions, accounting, collection or customer care. Mostly call centers are outsourced due to the fact that it does not make much difference to the end users with regard to what location you are calling.
company's strategy usually is to outsource the supporting functions of a business and focus on the core issue. So if you are in a business of selling chocolates, you would not like to be dragged in day to day operations of managing salaries and maintaining the account books. You would rather like to focus your attention on getting the best chocolates and ensuring that you are providing what your buyers actually need. So a credit card company may outsource billing and collection and focus on increasing their customer base and ensuring the current customer satisfaction. However some companies also outsource core functions, such as some news papers are outsourcing article writing, and online research, but they then get resources to focus on issues which can not be done offline or need special attention i.e. the reporter has to be at the location where the event happens or conducting the interviews of celebrities can only be done by very expert people. The following list is not exhaustive, but it may provide you some idea. Call centers (receiving calls [ticket booking for airlines, tech support for tech companies, customer care for credit card and banking companies, insurance companies, and other types of customers], telemarketing and medical transcription. Hr (salary slips, attendance, and other employee services) Following are considered knowledge process outsourcing Legal work also called Legal Process outsourcing (LPO), financial research of companies, and journalism. These days even medical advice is being outsourced and a few days back I read that people are also providing teaching services from remote locations. about nature ----- Original Message ----- From: "Anubha Bhargava" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Sunday, October 29, 2006 1:59 PM Subject: [AI] B.P.O. > Dear All, > I'd be extremely grateful to any1 of u who would pls do me the favour of > pls explaining to me , WHAT is meant by B.P.O & WHAT are its various uses? > How does it work? > Is B.P.O. used only in Call Centers? What are the other areas where > B.P.O. is used & HOW? > Hoping to be in receipt of yr reply soon. > Thanking u all in anticipation. With Regards. Anubha. > TELE : 0532-2409434, 0532-3291880. > > FAX : 0532-2409434, PP FAX : 0532-2405352. > > E.mails : > > [EMAIL PROTECTED] , > > [EMAIL PROTECTED] > > POSTAL ADDRESS : Bhargava Villia, > > 11/4 Tashkand Marg, > > Opp Patrika Press/House, > > Civil Lines, > > Allahabad. > > > To unsubscribe send a message to [EMAIL PROTECTED] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
