There is another aspect of taking toll free number at this very early stage of this service. if we do get toll free number then we could get lot of calls. To handle them we will have to set up a full fledged call centre with may be 10 to 20 persons attending them. Apart from toll free number cost we wil also have to generate funds for salaries of these agents and maintenance of the systems.
Prashant Ranjan Verma Assistant Manager Technology Training Center National Association for the Blind Sec-5, R.K. Puram New Delhi- 22 India website: www.nabdelhi.org email: [EMAIL PROTECTED] Office Phone: +91 11 26102944, 26176379 Mobile: 98 11 68 69 66 Personal email:[EMAIL PROTECTED] International Trainer for DAISY DTB Production Moderator DFAResource mailing list www.daisy.org www.daisy-for-all.org ----- Original Message ----- From: "Kaja, Kiran" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, November 02, 2006 8:17 AM Subject: Re: [AI] Launch of Technology Helpline I am not aware of the costs involved but may be it is worth installing a toll free number to get to this help line. If not totally free, there are services which enable you to have the same numbr in all cities throughout the country. Reliance and other telephone service providers do have this facility. Again, I am not aware of the costs involved... Regards, Kiran. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Prashant Sent: Tuesday, 31 October 2006 5:32 PM To: [email protected] Subject: Re: [AI] Launch of Technology Helpline As of now this will work from NAB Delhi only but people can contact from anywhere in the country. Being a call centre type of service, I don't think there is a needof taking it to all branches. We have been extending these services over the years but now we are trying to do it in a professional manner. We are launching this service today and mail to accessindia is a part of its publicity. We will be distributing Brochures and displaying information about this services at as many related organisations as possible. HPS Foundation has been supporting our technology Centre for a long time and have genorously granted us funds for starting this dream project of mine. We hope to build it up gradually. I think there is a tremendous requirement for increasing the capacity of taking calls of this helpline. ----- Original Message ----- From: "Subramani L" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, October 31, 2006 5:22 PM Subject: Re: [AI] Launch of Technology Helpline Does it function only from Delhi or is there plans to start such a service across all the NAB's in the country? Also, pl give a background as to how this idea has come up, the role of HPS and what you have done to promote this service among the VI and their potential employers? Subramani -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Prashant Sent: Tuesday, October 31, 2006 5:02 PM To: [email protected]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED] Subject: [AI] Launch of Technology Helpline *********************** No virus was detected in the attachment no filename Your mail has been scanned by InterScan MSS. *********************** Assistive Technology Helpline A Telephone & E-Mail based service for providing guidance and solutions on the different aspects of Assistive Technology closely linked with empowerment of visually impaired persons. National Association for the Blind is delighted to announce the launch of this service. Beneficiaries · Blind persons · Persons with low vision · Parents/family/friends of visually impaired persons · Employers of visually impaired persons · Organisations working with/for visually impaired persons Assistive Technology has revolutionised the lives of visually impaired persons. Not only has it given access to computers and all its advantages, it has led to the development of several special devices which together have gone a long way in overcoming the handicaps caused by loss of vision. Computers are now an excellent tool for blind persons. It enables blind persons to access the information in the same format as used by the non-blind persons. This has brought about a drastic change in the lives of visually impaired persons, who traditionally had access to information through Braille or audio only. This has had revolutionary consequences like Opening of new disciplines of education for blind persons, increased employability, and independence in reading and writing for various educational, vocational and recreational activities. In addition to the computers, assistive devices such as Braille Displays, Portable Note takers, digital recorders, talking books, e-books, talking cell phones etc enable persons with blindness to send and receive E-ails, browse net, read books, create their own documents, work on spreadsheets & accounting package, read newspaper & magazines. Therefore it is imperative that an effort is made towards spreading awareness about the existence and advantages of assistive technology & Solving all problems related with use of assistive technology. The Service Anyone can call or email their queries. People can also visit the Helpline Desk within NAB premises or can even send their queries through post. The Assistive Technology Helpline team supported by the NAB Technology Training Centre Faculty will resolve the callers problems. As far as possible, the team will provide solution at the same time or else will give a timeline after which the caller will be given the solution. The helpline will offer help on the following subjects - · Counselling on assistive technology and advising vision impaired users on which IT tools will be best for them. · Troubleshooting problems of visually impaired persons in use of assistive technology such as problems related to operation of ü Screen Reading Software ü Screen Magnification Software ü Optical Recognition ü Mobile Phone Accessibility ü Commonly used applications such as word processors & spreadsheets · Consultancy to employers and individuals wanting to buy and install computers and other hardware and software that are accessible to blind people. · Disseminate information about the various training courses available in the country in the field of assistive technology · Provide support to trainers and provide technical support for anyone wanting to set up computer training centres/study rooms anywhere in the country · Propagate "DAISY Standards" and provide technical help in its implementation. The "DAISY Standards" have now been accepted worldwide as the "Better Way to Read" and "Better Way to Publish". Information published as per the DAISY Standards is accessible to all including people with disabilities. · Consultancy for improving accessibility of websites. · Provide information about the job avenues in the field of technology for blind persons Helpline Contact Details: Assistive Technology Helpline National Association for the Blind Sec-5, R. K. Puram, New Delhi-110022 Phone Numbers: Country code: 0091 City code: 011 64 55 6968 26 16 8321, 26 10 5794, 26 10 2944, 26 17 6379 Email: [EMAIL PROTECTED] Fax: +91-11-26187650 Website: www.nabdelhi.org Project supported by HPS Social Welfare Foundation To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in To unsubscribe send a message to [EMAIL PROTECTED] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
