Skype to Target Businesses

Dec 26, 2006

Skype to Target Businesses

Version 3.0 offers more business features; company plans to work with third 
parties to adapt service to enterprise uses.

Juris Kaza, IDG News Service

Tuesday, December 26, 2006 08:00 AM PST

TALLINN, ESTONIA -- Skype will continue to aim at the business market, adding 
functions for specific business needs, executives said last week at the 
company's
development center in Tallinn, Estonia.

The company's most recent
3.0 version
of its software allows system administrators to configure and control Skype use 
across an enterprise and Skype will build on that. Its software provides
Internet telephony service as well as messaging, video conferencing, and file 
transfer.

Skype for Business

In the short to medium term, Skype will rely on the growth of an "ecosystem" of 
third parties to adapt and integrate Skype for specific enterprise uses,
executives said. "My opinion is that it is better to provide good information 
and let [other] people build the Skype ecosystem," said Chief Security Officer
Kurt Sauer, adding that "the best ideas are somewhere else."

Vice President, Mobile and Telecom Services Michael Jackson joked that "we will 
not, in the short-term, be having installers in Skype trucks visiting 
businesses,"
but added that independent "Skype integrators may come along."

He said "Skype for business" will evolve as a set of functions that can be 
switched on or off and fine-tuned according to the needs of the enterprise or
organization.

Jackson pointed to a set of features for system administrators in Skype 3.0 
that allows extensive control, making Skype "more suitable" for company use.
The features include the ability to implement a usage policy and allocate 
prepaid service credits and accounts.

About 30 percent of Skype use is
currently for business ,
mainly by small businesses, but there is increasing interest from larger 
companies, he said. He cited the integration of a
Skype click-to-call
feature at the USRobotics Web site as one example of "mainstream business" 
adopting a technology that was first designed for home use.

Skype 'Worm,' Bandwidth Concerns

Speaking to journalists at Skype's development center, Sauer also addressed the 
issue of an
alleged worm
recently said to have propagated in the Skype network as well as claims that 
corporate networks using Skype could become overloaded "supernodes."

"We have done reverse engineering on this so-called worm, and it is not a worm, 
but a real piece of malware, using Skype to send an instant message to users
which contains a Web URL that allows the download of other malware that was 
apparently targeted at Pay Pal," he said, adding that the offending site had
been shut down. Pay Pal is the payment system owned by Skype parent eBay.

Supernodes were used to track 300 Skype users in a kind of distributed 
directory of all users to form a "global index" for Skype. "Supernode traffic is
just short query traffic that uses little bandwidth, supernodes are not 
involved in speech traffic," he explained.

Skype May Penetrate Firewalls

The Skype executives were somewhat evasive when asked whether Skype penetrated 
company and personal firewalls. He said that when both parties to a Skype
call have firewalls, it is impossible to form a peer-to-peer link, so a system 
of "relays" using other nodes is used. "This relaying is what is understood
as punching holes in firewalls," Sauer said.

Jackson added that Skype 3.0 allows system administrators to "specify the port 
to be used by Skype" rather than letting Skype find a port that works, implying
that Skype searches for any open, suitable port when linking a call to a 
network.

Jackson and Sauer's meeting with Baltic IT journalists also provided a rare 
look at Skype's low-profile Estonian development center, where more than 200
programmers from 32 countries work on three floors of an open-office 
environment. The small number of separate conference rooms and cubicles all 
have Estonian
names so that "employees learn a little of the language" according to Skype 
spokesman Villu Arak.

http://www.pcworld.com/article/id,128325-pg,1/article.html

Vikas Kapoor,
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