Provision of STD/ISD on basic telephones reviewed
In its endeavour to provide quality service to its customers, BSNL has
extended the 'One India' tariff plan to all basic telephone connections in
urban areas with exchange capacity of 30,000 lines and above. Under this plan,
fixed monthly charges have been reduced to Rs 180 from the earlier amount of Rs
250 and 50 free calls have been provided. The corporation has reduced the call
charges further as follows:
a) Local calls and Intra Circle calls up to 50 km from basic telephone (fixed
and WLL) to fixed telephone of any operator: Re 1 for 3 minutes
b) Intra Circle calls of more than 50 km and all STD calls to any network: Re
1 per minute
In an effort to provide additional facility and bring value-addition to the
customers, BSNL has taken the following measures:
(i) Earlier, non-STD customers were able to call throughout the Circle by
using the '95' facility and one call unit was charged per minute. However,
under the 'One India' plan, calls can be made to any part of the country by
paying for one unit per minute, bringing 'One India' calling on par with Circle
calling.
Therefore, BSNL has now extended the STD facility to all customers of 'One
India' plan without collecting any additional security deposit. This facility
will be provided automatically by the end of this month. However, in case a
customer does not want to avail of this facility, he may call BSNL Call Centre
(toll-free number) '1500' or send a written application to the Customer Service
Centre of his area. In case BSNL does not receive a call/letter from the
customer, it will be presumed that the customer has accepted the offer and the
STD facility will be provided.
(ii) Existing customers already having STD facility will be provided ISD
facility based on a written request from them. Additional security deposit will
not be charged for this facility. In addition, customers having a telephone
working for more than one year will be provided ISD facility without any
additional security deposit following a written application from them.
In both cases, however, there should not be any outstanding dues against the
telephone connection at the time of provision of ISD facility.
(iii) Customers who do not have STD facility or have a telephone working for
less than one year will have to pay a deposit of Rs 1,000 for ISD facility.
Source: BSNL Press Release
11/04/2007 4:57:28 PM
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